LiveCareer-Resume

customer service resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Eagerly searching for an entry-level position to apply over 15 years of customer support skills and profound work ethic that will apply growth within the company. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Focused and committed Driver with background of delivering and promoting package delivery for global logistics organizations. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents.

Skills
  • Sales expertise
  • Complaint resolution
  • International sales support
  • Report preparation
  • Store opening and closing
  • Point of Sale Knowledge
  • Safe driver training
  • Familiarity with DOT Regulations
  • Materials transport
  • Customer Response
  • Map reading and navigation skills
  • GPS and route planning
  • Safety-conscious
  • Customer service-focused
  • Shipping and packaging
Education
Bethune Cookman College Daytona Beach, FL, Expected in 04/1994 No Degree : Computer And Information Sciences - GPA :
Miami Edison Senior Miami, FL, Expected in 06/1993 High School Diploma : - GPA :
  • Received Band
  • Relevant Coursework Completed: Computer Information Tech
Certifications
Work History
Service Partners - Customer Service
Fresno, CA, 04/2020 - Current
  • Skills, sales experience, distributing marketing material, delivery driver, operating and lifting heavy objects.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Lifted, lowered and carried packages typically weighing 50 pounds throughout regular course of delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders
Priority Is Service, F.P.I.S - Driver • Service Partner
City, STATE, 10/2017 - 04/2020
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Obtained customer signatures to complete and process paperwork.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Managed teams of employees, overseeing hiring, training, and professional growth of employees
  • Handled 50 calls per day to address customer inquiries and concerns
  • Managed team of 3 employees, overseeing hiring, training, and professional growth of employees
U-Haul - Customer Service Rep. • Receiver & Dispatcher Consultant
City, STATE, 11/2016 - 10/2017
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Increased customer satisfaction by resolving rental and material issues.
Sherwin-Williams - Customer Service Rep. • Third Key Manager
City, STATE, 01/2002 - 01/2015
  • Supervised Sales associates in providing excellent customer service to callers requiring assistance for rental and account issues.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Defined clear targets and objectives and communicated to other team members.
  • Entered data into POS system, implementing tight safeguards to secure financial and personal information.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Prepared quotes for new products and services and composed budgets.
  • Handled 30 calls per hour to address customer inquiries and concerns

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Resume Overview

School Attended

  • Bethune Cookman College
  • Miami Edison Senior

Job Titles Held:

  • Customer Service
  • Driver • Service Partner
  • Customer Service Rep. • Receiver & Dispatcher Consultant
  • Customer Service Rep. • Third Key Manager

Degrees

  • No Degree
  • High School Diploma

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