Customer Service Resume Example
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CUSTOMER SERVICE
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
11/2010 to 04/2020
Customer Service Avnet, Inc. － Folsom , CA
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
- Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
07/2004 to 04/2020
BookkeeperCold Spring Harbor Laboratory － Cold Spring Harbor , NY
- Save timed and manhours by spearheading special projects for effective emergency resolution.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
- Assisted senior leadership by processing [Type] documents within anticipated timeframes.
- Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
- Collaborated with bankers to prepare [Type] paperwork for [Task] with speed and accuracy.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Diminished financial discrepancies by accurately recording and tracking expenses and income for [Number] businesses while organizing bank statements for [Number] checking accounts.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Reconciled all bank and credit card accounts monthly.
- Supervised payroll, electronic deposits and employee pay adjustments.
02/1998 to 10/2010
BartenderKona Grill Inc. － Las Vegas , NV
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
- Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
- Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
- Reduced inventory losses by creating new drink menu items to move older products.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
- Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Reinvented classic cocktails [Type] and [Type] to complement new menu options.
- Upsold customers from shelf to premium brands to help boost sales.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Education and Training
06/1995
GEDDouglas County High School － City, State
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Douglas County High School
Job Titles Held:
- Customer Service
- Bookkeeper
- Bartender
Degrees
- GED
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