Customer Service Resume Example
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CUSTOMER SERVICE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
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Work History
Customer Service08/2014 to Current
Bassett Furniture Industries Incorporated – Phoenix , AZ
Bassett Furniture Industries Incorporated – Phoenix , AZ
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Customer Serivice08/2014 to Current
Bassett Furniture Industries Incorporated – Pineville , NC
Bassett Furniture Industries Incorporated – Pineville , NC
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
Customer Service08/2012 to 03/2014
Franklin Wireless – San Diego , CA
Franklin Wireless – San Diego , CA
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
Customer Service Technical Support03/2007 to 11/2013
Transcom – City , STATE
Transcom – City , STATE
- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
High School Diploma: NoneBowling Green Stae University
- City,
State
High School Diploma: Glenville High School
- City,
State
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Resume Overview
School Attended
- Bowling Green Stae University
- Glenville High School
Job Titles Held:
- Customer Service
- Customer Serivice
- Customer Service Technical Support
Degrees
- High School Diploma : None
High School Diploma :
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