Customer Service resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Skilled in call center operations
Adheres to customer service procedures
Strong problem solving aptitude
Familiarity with Key Performance Indicators (KPIs)
Avaya Software knowledge
Strong conflict resolution skills
People-oriented
Positive and friendly
Work History
Customer Service, 07/2014 - Current Bassett Furniture Industries Incorporated – Phoenix, AZ,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
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