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Customer Service Resume Example

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CUSTOMER SERVICE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Familiarity with Key Performance Indicators (KPIs)
  • Avaya Software knowledge
  • Strong conflict resolution skills
  • People-oriented
  • Positive and friendly
Work History
Customer Service08/2014 to Current
Company Name – City, State
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Customer Serivice08/2014 to Current
Company Name – City, State
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Customer Service08/2012 to 03/2014
Company Name – City, State
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
Customer Service Technical Support03/2007 to 11/2013
Company Name – City, State
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.


Education
High School Diploma: NoneBowling Green Stae University - City, State
High School Diploma: Glenville High School - City, State
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Resume Overview

School Attended

  • Bowling Green Stae University
  • Glenville High School

Job Titles Held:

  • Customer Service
  • Customer Serivice
  • Customer Service Technical Support

Degrees

  • High School Diploma : None
    High School Diploma :

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