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Customer Service Resume Example

Resume Score: 70%

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CUSTOMER SERVICE
Professional Summary

I will go the extra mile for the customer to have them keep coming back and gain there trust. As a dispatcher, the drivers trusted me and communicated to make routes work for each other. Being a team player make for an excellent atmosphere for everyone.

Skills
  • MS Windows proficient
  • Credit card processing
  • Faxing, scanning and emailing
  • Trusted key holder
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Multi-line phone talent
Work History
Customer Service Mar 2014 - Apr 2017
Company NameCity, State
  • Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing new product informationame.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding toilets and pricing.
  • Assisted drivers with direction and any questions they had.
  • Dispatcher 


TellerOct 2013 - Jul 2014
Company NameCity

Help customers with all there checking needs.

  • Deposits 
  • Withdraws
  • Balance customers checkbook when asked 
  • Print out customer statements
Assistant ManagerApr 2011 - Oct 2013
Company NameCity
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise.
  • Made bank deposits and got change
  • Responsible for cashiers and followed up to make sure there duties were done

Education
High School Diploma: 1996
Lincoln High School City
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Resume Overview

School Attended

  • Lincoln High School

Job Titles Held:

  • Customer Service
  • Teller
  • Assistant Manager

Degrees

  • High School Diploma : 1996

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