Customer Service resume example with 6 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
I will go the extra mile for the customer to have them keep coming back and gain there trust. As a dispatcher, the drivers trusted me and communicated to make routes work for each other. Being a team player make for an excellent atmosphere for everyone.
Skills
MS Windows proficient
Credit card processing
Faxing, scanning and emailing
Trusted key holder
Creative problem solver
Quick learner
Strong client relations
Proficient in cash management
Multi-line phone talent
Work History
Customer Service , 02/2014 - 03/2017 Butler Technical Group – Boca Raton, FL,
Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing new product informationame.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding toilets and pricing.
Assisted drivers with direction and any questions they had.
Dispatcher
Teller, 09/2013 - 06/2014 Boeing Employees Credit Union – Burlington, ,
Help customers with all there checking needs.
Deposits
Withdraws
Balance customers checkbook when asked
Print out customer statements
Assistant Manager, 03/2011 - 09/2013 Michael Kors – Pleasant Prairie, ,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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