Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly organized and detail-oriented administrative assistant with more than 8 years experience, organized administrative support to several senior executives. Organized and versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Highlights
Quick learner
Strong client relations
Exceptional communication skills
Customer service-oriented
Flexible
Meticulous attention to detail
Professional and mature
Trusted key holder
Team player
Creative problem solve
Microsoft Office proficiency
Bilingual English and French
Strong interpersonal skills
Accomplishments
Experience
02/2011 to Current
Customer ServiceC&S Family Of Companies – Houston, TX,
Sold and promoted hair care products and cosmetics.
Escorted guests to and from treatment rooms.
Cleaned, maintained and sterilized tools.
Completed safety training and certifications.
Updated customer information records to track services provided.
Counted and documented opening and closing cash amounts daily.
Resolved guest complaints in a timely, efficient manner.
Consistently received positive performance reviews from guests.
Reviewed weekly inventory charts and recorded facility needs.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
04/2006 to 09/2007
CashierOffice Depot – West Jordan, UT,
Greeted customers promptly.
Processed customer returns.
Reported security and service incidents to management.
Completed purchases using Point of Sale systems.
Collected and stored coupons.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.
08/2003 to 05/2005
Administrative Assistant - Customer Service RepresentativeRisk Strategies Company – Baltimore, MD, Senegal
Compiled company information and related material and distributed it to candidates.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Processed client rebate reconciliation, reporting and check requests.
Maintained a clean reception area, including lounge and associated areas.
Helped distribute employee notices and mail around the office.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
08/2002 to 07/2003
Administrative AssistantExp Momentum – City, STATE,
Exp-Momentum (South African Advertising Company based in Senegal) Senegal West Africa Answered and quickly redirected up to 100 and more calls per day Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Assisted senior recruiting staff with career fairs and recruiting events.
05/1998 to 04/1999
Administrative assistant - Customer Service RepresentativeSONATEL – City, STATE,
National Company of Telecommunication in Senegal) Senegal West Africa Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every time its scheduled.
Communicated all store initiatives and promotions to customers to generate return business.
Set up and explained new membership contracts.
Served as corporate liaison between the finance, IT and marketing departments.
Obtained signatures for financial documents and internal and external invoices.
05/1997 to 09/1997
Teller and Customer ServiceSGBS – City, STATE,
Opened new customer accounts, including checking, savings and lines of credit.
Processed cash withdrJessicals.
Adhered to SGBS security and audit procedures.
Processed client rebate reconciliation, reporting and check requests.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and.
resolving problems on the spot.
Greeted customers entering the bank to ascertain what each customer wanted or needed.
Education
Expected in 1999
: General Studies CFPC - Dakar, GPA: Professional and Commercial Training Center - Senegal West Africa
Expected in 1995
High School Diploma: - , GPA: Lamine Gueye High School - Senegal West Africa Lamine Gueye High School - Senegal West Africa
Skills
Advertising, budget, charts, closing, communication skills, Computer knowledge, contracts, Creative problem solver, addressing customer concerns, client, client relations, Customer Service, Bilingual English, finance, financial, French, inventory, logistics, marketing, materials, meetings, mail, Microsoft Office, office, Microsoft Word, performance reviews, Quick learner, reception, recording, recruiting, reporting, safety, sales, Team Player, Telecommunication, telephone, phone, transportation, travel arrangements
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Resume Overview
School Attended
CFPC
Job Titles Held:
Customer Service
Cashier
Administrative Assistant - Customer Service Representative
Administrative Assistant
Administrative assistant - Customer Service Representative