LiveCareer-Resume

customer service resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
I am a highly enthusiastic customer service professional with over 16 years experience reliable customer service representative with extensive track record in demanding sales and account management environments.Results-driven dispatcher / collections) with proved ability to establish rapport with clients. , in every thing from customer service to police dispatcher I work very well in a quick and stressful environment and and very good at decision making and following directions, Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills,Active listener, Courteous demeanor, Seasoned in conflict resolution,Sharp problem solver,Energetic work attitude,Dependable and honest, Invoice processing, Telecommunication skills, Adaptive team player, Critical thinker Customer service expert, Data collection,and Data entry Worked with Able Plumbing when the company was first getting started to help them set up customer data base and enter all customer information, helped in implementation of the system still used today to do daily deposits and billing of commercial accounts, set up their filing systems and back up systems ( daily computer back ups) Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited and modified members' information.
Highlights
  • High customer service standards
  • Service solutions expert
  • Call center management experience
  • Dedicated to process improvement
  • Strong problem solving ability
Experience
Customer Service, 01/2014 - Current
Ccs Medical , ,
  • care for clients -help with ADL's and provide transportation ,cooking ,general cleaning.
  • and companionship.
  • give medication reminder , and support as needed.
  • currently I am doing a live in client 5 days a week 24 hrs a day.
Able Plumbing, 06/2011 - 05/2013
, ,
  • Entered customer service request and responses.
  • Maintained up to date services preformed at customer homes andcommercial offices and restaurants in order preform better service and customer conflict resolutions.
  • Organized daily service totals for each service tech and submitted them to the boss.
  • Trained new employees as needed.
  • Developed highly empathetic client relationships and earned relationships with customers and other employees as a trusted customer service dispatcher with quick thinking and customer resolution of problems.
Call taker, 2011 - 05/2011
First Transit , ,
  • Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Properly directed inbound calls in phone queues to improve call flow.
  • Answered 911 and non-emergency calls and provided medical assistance when required, put the information in computer for police respondents or emergency assistance.
Police Dispatcher/ Emergency communications officer, 06/2007 - 2011
Prince William County Police Department , ,
  • Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Led the selection and implementation of a new phone system.Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Education
High School Diploma: , Expected in
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GPA:
Status -
General Trinity Christian Academy: , Expected in
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GPA:
Status -
Skills
call center, customer satisfaction, customer satisfaction,customer service, fashion, medical assistance, phone system, police policies, processes, quality, quality assurance, quick, script, phone, transportation,People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

Job Titles Held:

  • Customer Service
  • Able Plumbing
  • Call taker
  • Police Dispatcher/ Emergency communications officer

Degrees

  • High School Diploma
  • General Trinity Christian Academy

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