Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Service-oriented Technical Support Representative with 12 year background in call centers. Core competencies include Customer Orientation, Technical Expertise and Thoroughness as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Highlights
  • Active Listening
  • Judgment and Decision Making
  • Negotiation
  • Customer and Personal Service
  • Troubleshooting
  • Computers and Electronics
  • Complex Problem Solving
  • Critical Thinking
Education
Tampa Technical Institute , Expected in 04/10/1998 Associate : Electronic and Computer Technology - GPA : Electronic and Computer Technology
DeVry University , Expected in Bachelors : Technical Management - GPA : Technical Management
Experience
Copart - Customer Service
Antelope, CA, 10/2015 - Current
Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.Provided accurate and appropriate information in response to customer inquiries.
Caci International Inc. - SiriusXM Customer Service
Harold, FL, 06/2014 - 06/2015

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Formulated and enforced Service Center policies, procedures and quality assurance measures.

Air - Field Service Representative
Brooklyn, NY, 04/2012 - 09/2013

Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles.

Eastern Mountain Sports - Customer Support
Hyannis, MA, 09/2006 - 11/2010
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. Assisted customers with technical issues via email, live chat and telephone.
Surterra Holdings - Bar Manager and Bartending
Brookline, MA, 08/2005 - 06/2006
Maintained full knowledge of bar and menu items and made recommendations. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Served as backup for bartenders. Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments. Stopped service to any adult furnishing alcoholic beverages to a minor. Maintained bar stocks, replenishing daily as necessary. Stocked beer and wine coolers. Monitored glassware and stemware inventory. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins. Changed beer kegs. Maintained a neat personal appearance. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty.
Danka Office Imaging - Territory Sales Represenative
City, STATE, 11/2003 - 05/2005
Cold-called prospective customers to build relationship. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Updated database with customer and sales information. Delivered products to customers in timely manner. Established new customer accounts. Evaluated competitors and performed market research.
Southern Pawn - Store Manager
City, STATE, 07/1997 - 04/2003
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
PET SUPERMARKET INC - Assistant Store Manager
City, STATE, 03/1994 - 05/1997
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings.
Skills

Careful and active listener Professional and friendly Multi-tasking, Creative Problem Solving, Account Management,  Customer Satisfaction, Customer Service, Technical.

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Resume Overview

School Attended

  • Tampa Technical Institute
  • DeVry University

Job Titles Held:

  • Customer Service
  • SiriusXM Customer Service
  • Field Service Representative
  • Customer Support
  • Bar Manager and Bartending
  • Territory Sales Represenative
  • Store Manager
  • Assistant Store Manager

Degrees

  • Associate
  • Bachelors

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