LiveCareer-Resume

customer service resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I’m a dedicated professional who uses motivating strategies for team leadership. I have experience in training staff, coaching & development, as well as implementing new operational strategies while maintaining a positive environment. I am organized, detail oriented, goal driven, and a sharp thinker.

Skills
  • Inquiry Research
  • Employee Evaluation
  • Account Follow-Up
  • Document and Records Management
  • Customer Care
  • Procedural Codes
  • Diagnostic Codes
  • Process and Performance Improvement
  • Billing Statements
  • Medical Claims Submission
  • Customer Interaction
  • Financial Assistance
  • Customer Account Management
  • Confidentiality Requirements
  • Database Researching
  • Microsoft Office
  • Accounts Payable and Accounts Receivable
  • Management Support
  • Store Opening
  • Special Orders
  • Payment Agreements
  • Process Transactions
  • Collections
  • Records Management
  • Billing Adjustments and Refunds
  • Delinquent Account Management
  • Sales and Upselling
  • POS Systems and Ordering Platforms
  • Customer Billing
  • Medication Administration
  • ICD-9-CM Coding
  • Customer Loyalty
  • Provider Enrollment
  • POS Systems and Ordering Platforms
  • Record Retrieval
  • Merchandise Orders and Exchanges
  • Scheduling Medical Appointments
  • Customer Service and Assistance
  • Customer Service Process Improvement
  • Customer Data Confidentiality
  • Light Housekeeping
  • Multimedia Presentations
  • A/R Functions
  • Account Tracking
  • Complex Product Knowledge
Education
Colerain High School Cincinnati, Ohio Expected in Diploma : - GPA :
Southern Ohio College Cincinnati, Ohio Expected in : Medical Assisting - GPA :
Ultimate Medical Academy Clearwater, Florida Expected in : Medical Management - GPA :
Columbia Southern University. Orange Beach, AL Expected in 04/2023 Bachelor Of Applied Science : Medical Management/EMT - GPA :
Work History
Vpne Parking Solutions - Customer service
, , 11/2020 - Current
  • Cook, cashier, server
  • Stocking
  • Cashier
  • Paperwork
  • Deposits
  • Cook
  • Acting shift lead
  • Proficient in clover and Macros software
  • Inventory control
  • Food prep/kitchen management
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
Petco - Cashier/Stocker
, , 06/2020 - Current


  • Helped and trained all new cashiers.
  • Answered questions that new employees had, also customers questions
  • Setting up for Labor Day fireworks
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Upsold additional products and services to customers, increasing revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals.
  • Built relationships with customers to encourage repeat business.
University Of Miami Miller School Of Medicine - Supervisor of Data Entry and Receiving
, , 10/2008 - 05/2013
  • Daily, weekly, monthly reports.
  • Supplied additional support roles to employees internally and externally
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Managed performance expectations for 175 employees within receiving, encoding, dock and inbound processing departments.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Managed supervisor itinerary and appointments and streamlined meetings.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.
MAACO Auto Body And Painting - Secretary
, , 07/1993 - 06/1997
  • Entered data estimates into computer for customers
  • Made supply, parts and paint orders by doing a spreadsheet nightly
  • Kept ledger for AP and AR and reports for daily appointments
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Established administrative work procedures to track staff's daily tasks.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Interacted with vendors, contractors and professional services.
  • Completed forms, reports, logs and records to quickly handle all documentation for company.
  • Recorded new hires, transfers, terminations, changes in job classifications.
  • Managed phone and correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained daily report documents, memos and invoices.
Skills
  • Inquiry Research
  • Employee Evaluation
  • Account Follow-Up
  • Document and Records Management
  • Customer Care
  • Procedural Codes
  • Diagnostic Codes
  • Process and Performance Improvement
  • Billing Statements
  • Medical Claims Submission
  • Customer Interaction
  • Financial Assistance
  • Customer Account Management
  • Confidentiality Requirements
  • Database Researching
  • Microsoft Office
  • Accounts Payable and Accounts Receivable
  • Management Support
  • Store Opening
  • Special Orders
  • Payment Agreements
  • Process Transactions
  • Collections
  • Records Management
  • Billing Adjustments and Refunds
  • Delinquent Account Management
  • Sales and Upselling
  • POS Systems and Ordering Platforms
Work History
Kennett Truckstop - Customer service
, 11/2020 - Current
  • Cook, cashier, server
  • Stocking
  • Cashier
  • Paperwork
  • Deposits
  • Cook
  • Acting shift lead
  • Proficient in clover and Macros software
  • Inventory control
  • Food prep/kitchen management
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
Party At Trav's Fireworks/halloween Express - Cashier/Stocker
, 06/2020 - Current


  • Helped and trained all new cashiers.
  • Answered questions that new employees had, also customers questions
  • Setting up for Labor Day fireworks
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Upsold additional products and services to customers, increasing revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals.
  • Built relationships with customers to encourage repeat business.
DHL Global Mail - Supervisor of Data Entry and Receiving
, 10/2008 - 05/2013
  • Daily, weekly, monthly reports.
  • Supplied additional support roles to employees internally and externally
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Managed performance expectations for 175 employees within receiving, encoding, dock and inbound processing departments.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Managed supervisor itinerary and appointments and streamlined meetings.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.
MAACO Auto Body and Painting - Secretary
, 07/1993 - 06/1997
  • Entered data estimates into computer for customers
  • Made supply, parts and paint orders by doing a spreadsheet nightly
  • Kept ledger for AP and AR and reports for daily appointments
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Established administrative work procedures to track staff's daily tasks.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Interacted with vendors, contractors and professional services.
  • Completed forms, reports, logs and records to quickly handle all documentation for company.
  • Recorded new hires, transfers, terminations, changes in job classifications.
  • Managed phone and correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained daily report documents, memos and invoices.

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Resume Overview

School Attended

  • Colerain High School
  • Southern Ohio College
  • Ultimate Medical Academy
  • Columbia Southern University.

Job Titles Held:

  • Customer service
  • Cashier/Stocker
  • Supervisor of Data Entry and Receiving
  • Secretary

Degrees

  • Diploma
  • Bachelor Of Applied Science

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