customer service resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Hardworking team player with great customer service skills that will get the job done by any mean necessary. Personable Customer Service Executive offering over 6 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency. Experienced data entry specialist with years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Focused and determined to get the job by any means necessary.
Skills
Goal oriented
Patient
Hard worker
Customer service
Self-direction
Order fulfillment
Logging paperwork
Typing 30-40 wpm
Logistics
Cash Handling
Telephone etiquette
Customer Relations
Relationship building and retention
Database Management
Administrative support
Inbound and Outbound Calling
Microsoft Office proficiency
Sorting and labeling
Work History
Customer Service, 03/2021 - Current Crh – Brentwood, NH,
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
Kept detailed notes of all correspondence with clients and updated details in company's computer system.
Adapted quickly to changing project priorities and job specifications.
Verified tenant incomes and other information before accepting lease applications.
Collected rent and tracked resident payments and information in computer system.
Escalated major issues to property manager for immediate remediation.
Responded to requests and scheduled appointments for property showings.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Greeted clients, showed apartments, and prepared leases.
Delivered outstanding service to clients to maintain and extend relationship for future opportunities.
Data Entry Specialist, 02/2017 - 05/2020 National Automotive Experts – Strongsville, OH,
Completed data entry tasks with accuracy and efficiency
Evaluated source documents to locate information needed for each data entry field
Managed large data projects, including scheduling, data entry, and checking for accuracy
Monitored database updates and verified for correctness
Applied data entry knowledge and skills to resolve indecipherable or garbled messages
Corrected any data entry error to prevent later issues such as duplication or data degradation
Kept optimal quality levels to prevent critical errors and support team performance targets
Compiled data and ensured accuracy prior to input
Documents completed work in appropriate logbooks
Verified accuracy of data before transcribing
Reviewed and updated client correspondence files and database information to maintain accurate records
Tracked and maintained records for the management department
Outlined appropriate processes and procedures to fulfill and complete inquiries
Drafted reports for upper management as directed
Communicated with associates to ensure cohesive completion of work
Produced monthly over 100 reports using advanced Excel spreadsheet functions
Scanned documents and saved in database to keep records of essential organizational information
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