I'm a motivated, team player, I pay attention to detail, meticulous, adaptable to new and changing technologies, easily trained. I hold 15 years’ experience across the Retail, Fast Food, Fuel / Customer Service, Call Centre Inbound & Outbound Sales Related Industries. My goal is to gain employment that is long term & stable to purchase a new Car.
Skills
Upselling and Cross-Selling
Reliable, Honest & Shows Integrity
Inbound/Outbound Sales & Call Management
Understanding Customer Needs with Active Listening.
Microsoft Office Knowledge
Professional Telephone Demeanor
De-Escalation Techniques
Vast Product Knowledge
Technologically Savvy
Customer Service Oriented, without them, no Business
Health and Safety Compliance
Productivity and Time Management
Complex Problem-Solving
Sales and Marketing
Experience
10/2014 to 02/2023
Customer ServiceHome Depot – Omaha, NE,
Answered incoming telephone calls to provide store, products and services information.
Accepted and completed cash, check and credit card payments.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Built and maintained relationships with peers and upper management to drive team success.
Sold various products by explaining unique features and educating customers on proper application or usage.
Cleaned shelves, counters and tables to maintain organized store.
01/2019 to 01/2022
Customer Service RepresentativeVca Antech, Inc. – Orange Park, FL,
Innaloo & Mirrabooka, Innaloo being WA’s busiest K-Mart across the state.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shop Opening/Closures, Stock Taking, Ordering, Using a PDT, Gap Scanning, Administration Duties, Reporting to Owner/s & Managers on a daily basis, learnt management skills.
Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Drove consistent grocery sales with effective merchandising and promotions implementation.
04/2010 to 08/2012
Dairy/Freezer Staff MemberColes Supermarkets – City, STATE,
Met incoming customers, assisted with finding stock when unloading on the shop floor.
Completed regular and thorough cleaning of equipment, floors, shelving displays, storeroom & freezers.
Unloaded between 6-12 pallets of Dairy & Freezer Produce daily varying season.
Built team relations & communication skills daily.
Used tools such as planograms to build & construct freezer & dairy special displays for weekly sales drive.
Trained newly hired employees regarding company policies and operations.
Packed boxes and stock using organizational guidelines.
Education and Training
Expected in to to
Year 11 School: - , GPA:
Expected in to to
Graduate: Business Studies - , GPA:
Expected in to to
Certificate ll Information Technology & Networking.
Certificate Ill Customer Console.
Certificate III Retail.: - , GPA:
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Resume Overview
School Attended
Job Titles Held:
Customer Service
Customer Service Representative
Console Operator
Sales & Customer Service
Customer Service Specialist
Grocery Manager
Dairy/Freezer Staff Member
Degrees
Year 11 School
Graduate
Certificate ll Information Technology & Networking.
Certificate Ill Customer Console.
Certificate III Retail.