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customer service resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Customer service
  • Organization
  • Responsible
  • Organization and Time management
  • Flexible & Adaptable
  • Detail-oriented
  • Good listening skills
  • Teamwork
  • Basic math
  • Leadership
  • Excellent work ethic
Work History
11/2020 to Current
Customer Service Extended Stay America Lakeland, FL,
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
11/2013 to 06/2018
Sales Manager Newell Brands Aurora, CO,
  • Increased business over Number% with strategic servicing of top accounts in collaboration with research sales team.
  • Discussed financial options with clients and provided informed suggestions.
  • Maintained regular contact with clients to inform about transactions and performance.
  • Gathered customer information and maintained in CRM database.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Identified issues, analyzed information and provided solutions to problems.
  • Produced contracts, reports, letters, and proposals for clients.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients.
  • Negotiated business transfer worth $Number in gross annual income.
  • Increased revenue by Number% by working closely with Number key vendors.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
01/2012 to 10/2014
Sales Representative Cleveland-Cliffs Inc. Zanesville, OH,
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Product or Service.
  • Efficiently solved complex problems that impacted management.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Effectively sold Number% of inventory, reducing units by Number.
  • Pursued minimum of Number new leads each month.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Cold-called leads and closed Number sales over Timeframe.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Managed all sales plan activities, including Task and Task, resulting in Result.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Executed Number sales from manufacturers to customers to improve profitability by Number%.
  • Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
  • Educated senior staff on product usage and maintenance.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Achieved Timeframe sales goals by promoting Product or Service and enrolling clients by explaining programs and services to interested individuals.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Attended over Number advanced training sessions and conferences to increase Type and Type product knowledge and productivity.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Sold over $Amount of Product or Service, increasing department revenue and exceeding sales goals.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Generated average of $Number in sales while securing Number% goal attainment performance ratio.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Recommended accurate and effective solutions to customers after identifying problems.
Education
Expected in to to
: Business Marketing
The University of Tennessee - Knoxville - Knoxville, TN
GPA:
Expected in 05/1982 to to
High School: Business Marketing
Franklin High School - Franklin Tn,
GPA:
Accomplishments
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
Affiliations
  • American Marketing Association

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Resume Overview

School Attended

  • The University of Tennessee - Knoxville
  • Franklin High School

Job Titles Held:

  • Customer Service
  • Sales Manager
  • Sales Representative

Degrees

  • High School

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