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Customer Service Resume Example

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CUSTOMER SERVICE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Sage PFW (Platinum), MS Word, MS Excel, Outlook, Access, Gunnar, Crystal Reports, Planogram, EDI (web based-True Commerce and GXS Trading Grid), E-bridge, Zebra 140xiII label machine, BarTender, Credit card machine (manual), Adobe Acrobat 3-D, Webtrack (Holland warehouse inventory), Lucent (phone system), Online Translation (when needed), Clipmate.Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Energetic work attitude

Telecommunication skills

Invoice processing


  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Invoice processing
  • Customer service expert
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Customer Service
June 2001 to January 2016Logan Graphic Products, Inc － Wauconda, IL
  • Duties: Phone Support (order status, tracking information, order placements, tech support, etc).
  • Reply to customer & consumer via email, phone and/or fax.
  • Processing orders, credits, proof of deliveries, returns, repairs, (domestic & international).
  • Programming custom mat orders.
  • Registering new accounts.
  • Invoice, mail or email invoicing to customers.
  • Collecting and entering Resale Certificate information.
  • Keep records of customer promotions used/unused.
  • Print Manuals when needed (printers spread).
  • Proofing reading manuals and packaging.
  • Build planograms and reports.
  • Create bill of materials for parts to be entered.
  • Mail catalogs, price lists and free survey items.
  • Filing and purging orders quarterly.
  • Process reports (daily, weekly and monthly).
  • Projects from management or other departments.
  • Managing inventory for our Holland warehouse.
  • Maintain and update database (including uploading information to the website) for company where to buy list, blind dealer website, product demonstrations.
  • Maintain and update multiple customer/consumer databases including Constant Contact.
  • Scheduling arrangements for trade shows (domestic and international).
  • Assisting outside sales reps with customer data, company forms, etc and to President of the Logan.
  • Achievements: Converting our invoice process to email, cutting costs for paper, envelopes, postage and storage fees.
  • Cutting cost for postage machine lease and supplies.
  • Employee of the month 4 times.
Customer Service Response Specialist 3/Floor Leader
January 1996 to January 20013Com － Rolling Meadows, IL
  • Manage existing Customer Service T-boxes and who has access.
  • Pull, sort and distribute faxes.
  • Manage and approve Customer Service Clips, Form Letters and RMA Request Forms.
  • Econtent manager for Online Customer Service content for Quick Flip Guide and OnDemand.
  • Manage Online Priority account program.
  • Online Customer Service weekly reporting.
  • Process incoming customer letters.
  • Liaison between Customer Service and Shipping/Receiving department.
  • Liaison between internal Customer Service and 3rd Party Customer Service department.
  • Telecommuting.
  • Manage 5-7 CSRS in training and performance reviews.
  • Systems/Applications: Clarify, eGain, Fax Server, Lotus Notes, Clipmate, MS Word, MS Excel, Scopus, Quick Flip Guide and OnDemand Achievements: Employee of the quarter 2 times.
  • Reason for Leaving: Position eliminated due to company division shut down.
  • Salary: 38,600 (including bonuses) Employment: Kahuna's Carry-Outs.
Manager/Co-Owner
January 1994 to January 1996Kahuna's Carry Outs － Fox Lake, IL
  • Employee schedules, training and guidelines.
  • Scheduling vendor and salesmen appointments.
  • Responsible for invoicing, billings, daily receipts and banking records.
  • Handling customer orders, cleaning and stocking.
Customer Service Supervisor
January 1992 to January 1995Ottenheimer & Company － Bannockburn, IL
  • Phone support, processing orders, credits, billing and returns.
  • Scheduling sales and customer conferences.
  • Tracing shipments and claims for lost/damaged shipments.
  • Training of new reps.
Customer Service
January 1989 to January 1992Rugby Laboratories, Inc － Bannockburn, IL
  • Pulling/copying invoices, filing credits and invoices.
  • Issuing credits for pick ups (UPS and FedEx).
  • Data entry and phone support.
  • Employment: Scotsman Ice Systems.
Mailroom
January 1990 to January 1992Scotsman Ice Systems － Vernon Hills, IL
  • Prepared mail to be shipped USPS, UPS and Federal Express.
  • Sorted and distributed in-coming mail and faxes.
  • Stocked and ordered office supplies.
  • Mailed invoices and back up for receptionist.
  • Occupational Strengths: Work will with others and on my own with minimal supervision.
  • Prefer to have customer contact and like working with computers.
  • Well-organized, excellent leadership qualities.
  • Willing to take initiative to update procedures and tackle new projects.
  • 3.
Educational Background
High School Diploma : General, 1984McHenry East Campus High School － McHenry, IL, USA
Personal Information
Salary: $44,700
Additional Information
  • Salary: $44,700
Skills

Adobe Acrobat 3, banking, billing, billings, catalogs, Clarify, conferences, content, copying, Credit, Crystal Reports, Customer Service, Data entry, databases, database, EDI, email, faxes, Fax, Filing, Forms, Phone Support, inventory, invoicing, leadership, Letters, Lotus Notes, Managing, materials, Access, MS Excel, Mail, office, Outlook, MS Word, outside sales, packaging, performance reviews, phone system, pick, Platinum, postage machine, printers, Programming, Proofing, Express, Quick, reading, Receiving, receptionist, repairs, reporting, Sage, sales, Scheduling, Shipping, supervision, tech support, phone, trade shows, Translation, website, Well-organizedProfessional and friendlyCareful and active listenerMulti-tasking

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Resume Overview

Companies Worked For:

  • Logan Graphic Products, Inc
  • 3Com
  • Kahuna's Carry Outs
  • Ottenheimer & Company
  • Rugby Laboratories, Inc
  • Scotsman Ice Systems

School Attended

  • McHenry East Campus High School

Job Titles Held:

  • Customer Service
  • Customer Service Response Specialist 3/Floor Leader
  • Manager/Co-Owner
  • Customer Service Supervisor
  • Mailroom

Degrees

  • High School Diploma : General , 1984

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