customer service resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Sociable Server offering six years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing opening and closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations; with a strong knowledge of the FOH and BOH. Containing a good photographic memory and multitasking abilities. Strong work ethic along with yearning to constantly learn more. Spent between 6 months and a year acting as the assistant manager and trainer at jersey mikes. Handling difficult situations is never that difficult when you can find a solution and usually everything has a solution. Highly responsible and very dedicated. Enthusiastic, very sociable and will always have customers coming back.
Skills
Client Communication
Responding to Difficult Customers
Creative Problem Solving
POS Systems and Ordering Platforms
Patient and Empathetic
Time Management
Inbound and Outbound Calling
Establishing and Maintaining Customer Relationships
Excellent Attention to Detail
Experience
Customer Service, 09/2020 - 04/2022 Rbc Bearings – Tucson, AZ,
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Maintained store cleanliness and sanitation through deep cleaning and creating a way that encouraged the crew to keep up with cleaning also.
Handled client inquiries with exceptional professionalism and enthusiasm.
Analyzed customer activity to promote safe and secure environment.
Upsold products and services to address customer needs and maximize sales.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Basically got to play the assistant manager position and help run the store in a way i found fit and friendly. Always made sure it was a safe and comfortable work environment for all who came in. Handling all types of customers and encounters, but made sure everything got handled accordingly and best to the situation.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Waitress, 05/2021 - 09/2021 Uncle Julio's – Ashburn, VA,
Both restaurants owned by the same family, catering to the Jewish community. Accuracy and manners were a must. Customer satisfaction was the entire goal.
Very high volume restaurants involved a lot of paying attention and communication
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Relayed orders to service bar and kitchen via point-of-sale register system.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server, 12/2018 - 04/2020 Sandestin – Destin, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Greeted customers, answered questions and recommended specials to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Trained new employees on restaurant procedures and plating techniques.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Cleaned tables and chairs to prepare dining area for next customers.
Addressed complaints to kitchen staff and served replacement items.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Served food and beverages to patrons and immediately remedied issues with orders.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Handled special customer requests for separate checks and menu substitutions.
Reviewed daily specials, menu changes and service specifications.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Waitress, 05/2017 - 07/2017 Uncle Julio's – Ballston, VA,
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Very high volumed restaurant, involved constant running around and paying attention
Consisted of a japanese menu which meant having to remember what each item was and the ingredients in them, along with gluten free or not.
Education and Training
High School Diploma: , Expected in 06/2016 - Ocean Township High School - Oakhurst, NJ GPA: Status -
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