Customer Service resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of realistic solutions to assure satisfactory consumer and customer experiences. Motivated to learn, grow and excel in the Customer Service Industry.
Skills
Cash Handling
Store Merchandising
Product Knowledge
Scheduling
Safety standards
Teamwork
Bookkeeping
Event Planning
Energetic
Motivated
Self Sufficient
Superior Customer Service
Customer Service-Focused
Administrative Support
Order Fulfillment
Professional telephone demeanor
Money handling abilities
Creative problem solving
Good listening skills
Work History
Customer Service, 07/2019 to Current Firstservice Residential – Vero Beach, FL,
Strong money management.
Created and kept timely schedule.
Provided top customer service with high ratings of 95%.
Dealt with problem clients and troubleshot issues.
Received bonuses for extra work and referrals
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Dining Social Attendant/Food Preparation Worker, 10/2017 to 12/2018 Pacific Sunwear – Tucson, AZ,
Excellent social interactions with guests.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prepared and expedited food orders to support waitstaff and other team members.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Maintained high personal grooming standards and uniform presentation.
Transferred supplies and equipment between storage and work areas to expedite food preparation.
Lifted and carried materials weighing up to 50 pounds.
Sales Associate, 02/2014 to 10/2015 First Health Of The Carolinas – Troy, NC,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Customer Service Associate, 01/2009 to 02/2011 PX Exchange – City, STATE,
Handled high volume of customers upwards 60 per day.
Informed customers about special promotions and provided detailed information for various products.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Demonstrated items to customers and created customer awareness, interest and sales.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
No Degree: Nursing, Expected in John Tyler Community College - Chester, VA GPA:
Certificate: Medical Billing And Coding, Expected in Clover Park Technical College - Lakewood, WA GPA:
No Degree: Nursing, Expected in Pierce College - Puyallup, WA GPA:
No Degree: Nursing, Expected in South Puget Sound Community College - Olympia, WA GPA:
No Degree: Pre-Nursing, Expected in Tacoma Community College - Tacoma, WA GPA:
High School Diploma: , Expected in 06/1994 Elgin High School - Elgin, IL, GPA:
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