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Customer Service Resume Example

Resume Score: 80%

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HJ
CUSTOMER SERVICE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A high potential seeker, would move mountains to achieve success.

Skills
  • Medical office administration
  • Insurance claims
  • Monitoring Patient Progress
  • Diagnostic Equipment Expertise
  • Completing Insurance Forms
  • Medical Billing and Coding
  • Companionship and Emotional Support
  • CPR
Work History
07/2019 to 09/2019Customer ServiceCompany Name | City, State
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
09/2017 to 03/2019Nursing Home Health AideCompany Name | City, State
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for average of 200 patients per 5 years in medical facility, delivering high-quality, efficient support to meet all needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering medical treatments and evaluating patient needs.
03/2015 to 06/2018Caregiver/Personal AssistantCompany Name | City, State
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
07/2013 to 03/2014Server Medical ReceptionistCompany Name | City, State
  • Enhanced office efficiency by handling 50+ callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Disseminated sensitive patient information in 2 languages and coordinated with translators to provide service to individuals from diverse backgrounds.
Education
06/2015GEDDetroit Adult Ed , City

Entering data quickly and accurately. Full results: Proficient Direct Care — Highly Proficient

  • Graduated with 3.8 GPA
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed Data Entry: Accuracy — Proficient
Managing physician schedules and maintaining accurate patient records. Full results: Proficient Receptionist — Familiar, Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient Nursing Aide Skills — Familiar, Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar Attention to Detail — Completed, Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient Nursing Aide Skills — Familiar, Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar Receptionist — Familiar
ASSESSMENTSUsing basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar Customer Focus & Orientation — Proficient, Responding to customer situations with sensitivity. Full results: Proficient Direct Care — Highly Proficient
Medication Administration Nursing Patient Care Personal Assistant Experience Medical Scheduling Office Management Front Desk Medical Billing Medical Office Experience Drivers License, Responding to customer situations with sensitivity. Full results: Proficient Sales Skills: Influence & Negotiation — Completed, Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed Medical Receptionist Skills — Proficient
Additional Information
  • Authorized to work in the US for any employer Home Care Aide HonorHealth - Farmington Hills, MI January 2019 to Present
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Resume Overview

School Attended

  • Detroit Adult Ed
  • ASSESSMENTS

Job Titles Held:

  • Customer Service
  • Nursing Home Health Aide
  • Caregiver/Personal Assistant
  • Server Medical Receptionist

Degrees

  • 06/2015 GED

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