Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A high potential seeker, would move mountains to achieve success.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Nursing Home Health Aide, 09/2017 - 03/2019 Presbyterian Homes & Services – Chanhassen, MN,
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for average of 200 patients per 5 years in medical facility, delivering high-quality, efficient support to meet all needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering medical treatments and evaluating patient needs.
Caregiver/Personal Assistant, 03/2015 - 06/2018 Always Best Care – Saint Paul, MN,
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Server
Medical Receptionist, 07/2013 - 03/2014 PRIMARY CARE PHYSICIAN – City, STATE,
Enhanced office efficiency by handling 50+ callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Disseminated sensitive patient information in 2 languages and coordinated with translators to provide service to individuals from diverse backgrounds.
Education
GED: , Expected in 06/2015 - Detroit Adult Ed - Detroit, MI, GPA:
Entering data quickly and accurately. Full results: Proficient Direct Care — Highly Proficient
Graduated with 3.8 GPA
: , Expected in - - , GPA: Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Data Entry: Accuracy — Proficient
: , Expected in - - , GPA: Managing physician schedules and maintaining accurate patient records.
Full results: Proficient
Receptionist — Familiar, Showing sensitivity and enthusiasm while providing care to patients.
Full results: Highly Proficient
Nursing Aide Skills — Familiar, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
Attention to Detail — Completed, Showing sensitivity and enthusiasm while providing care to patients.
Full results: Highly Proficient
Nursing Aide Skills — Familiar, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in
any professional field.
: , Expected in - - , GPA: Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Receptionist — Familiar
: , Expected in - ASSESSMENTS - , GPA: Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Customer Focus & Orientation — Proficient, Responding to customer situations with sensitivity.
Full results: Proficient
Direct Care — Highly Proficient
: , Expected in - - , GPA: Medication Administration
Nursing
Patient Care
Personal Assistant Experience
Medical Scheduling
Office Management
Front Desk
Medical Billing
Medical Office Experience
Drivers License, Responding to customer situations with sensitivity.
Full results: Proficient
Sales Skills: Influence & Negotiation — Completed, Using influence and negotiation techniques to engage with and persuade customers.
Full results: Completed
Medical Receptionist Skills — Proficient
Additional Information
Authorized to work in the US for any employer
Home Care Aide
HonorHealth - Farmington Hills, MI
January 2019 to Present
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