Motivated customer service with over 4 years retail experience in a fast paced, team based environment.
Dedicated to maintain customer satisfaction and contribute to company success. Excellent communicator with 1 year in a demanding call center environment as a Customer Service Representative.
|
|
- Answered an average of 30 calls per day by addressing passengers with gate and terminal information, solving problems and providing new flight information.
- Assisting passengers with disability to their gate or baggage claim area.
- Bag runner and TSA check-in coordinator.
- Declaring dangerous goods found in passenger bags, filing reports and locking undeclared hazmat's in designated area.
- Extended PNR on airline passengers who travels with undeclared hazmat materials.
- Worked with company systems such as SABRE, DECS, and RES and diligently completed all assigned tasks, working overtime as needed.
- Drug tab, notifying flight crew both inbound and outbound for a random drug test.
- SIDA badge holder
- Customs seal holder
- Worked both in Inbound and Outbound departments learning all required process necessary.
- Loading and unloading trucks in using forklifts such as clamp and standups
- Promoted to Ambassador Leadership training new hires on operating pit equipment's used in the warehouse such as,
-turret -reach
-order picker -walkie
- Packing and handling customer orders in a fast pace and safe way.
- Always been given a positive standard on both performance and productivity.
- Warehouse associate for Asiana, Singapore, and Air China Cargo
- Import/Export Agent
- Typing skills 40wpm
- Report and export/import documents preperation's
- Experienced in most computers software program
- 3 year of Hazmat handling experience due to FAA and IATA regulations
- Data capture of export documents for manifesting Export cargo onto International freighters.
- preparing Export Gen Dec/ Permit to Proceed
- ACE Import Customs clearance.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Personalization
- Target Job
Resume Overview
School Attended
- Leone High School
Job Titles Held:
- Customer Service
- Associate Tier 1 /Ambassador Leadership/ Pit operator
- Customer Service
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
