Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Motivated customer service with over 4 years retail experience in a fast paced, team based environment. 

Dedicated to maintain customer satisfaction and contribute to company success. Excellent communicator with 1 year in a demanding call center environment as a Customer Service Representative.

  • Quick learner
  • Training development aptitude
  • Shipping and receiving cargos
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
  • Adaptive team player
  • Pit operator with over 4 years of experience
  • Courteous Demeanor
  • Seasoned in conflict resolution
  • Active listening skills


Work History
03/2012 to 03/2014 Customer Service Good Shepherd Hospice | Plainview, ,
  • Answered an average of 30 calls per day by addressing passengers with gate and terminal information, solving problems and providing new flight information.
  • Assisting passengers with disability to their gate or baggage claim area.
  • Bag runner and TSA check-in coordinator.
  • Declaring dangerous goods found in passenger bags, filing reports and locking undeclared hazmat's in designated area.
  • Extended PNR on airline passengers who travels with undeclared hazmat materials.
  • Worked with company systems such as SABRE, DECS, and RES and diligently completed all assigned tasks, working overtime as needed.
  • Drug tab, notifying flight crew both inbound and outbound for a random drug test.
  • SIDA badge holder
  • Customs seal holder
03/2014 to 07/2015 Associate Tier 1 /Ambassador Leadership/ Pit operator Good Shepherd Hospice | Saint Joseph, ,
  • Worked both in Inbound and Outbound departments learning all required process necessary.
  • Loading and unloading trucks in using forklifts such as clamp and standups
  • Promoted to Ambassador Leadership training new hires on operating pit equipment's used in the warehouse such as,

              -turret               -reach

              -order picker      -walkie

  • Packing and handling customer orders in a fast pace and safe way.
  • Always been given a positive standard on both performance and productivity.
07/2015 to Current Customer Service Consolidated Air Services | City, ,
  • Warehouse associate for Asiana, Singapore, and Air China Cargo
  • Import/Export Agent
  • Typing skills 40wpm
  • Report and export/import documents preperation's
  • Experienced in most computers software program
  • 3 year of Hazmat handling experience due to FAA and IATA regulations
  • Data capture of export documents for manifesting Export cargo onto International freighters.
  • preparing Export Gen Dec/ Permit to Proceed
  • ACE Import Customs clearance.


Expected in 2009 High School Diploma | Leone High School, Pago Pago, American Samoa GPA:

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School Attended

  • Leone High School

Job Titles Held:

  • Customer Service
  • Associate Tier 1 /Ambassador Leadership/ Pit operator
  • Customer Service


  • High School Diploma

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