Motivated customer service representative with over three years retail experience in a fast-paced environment.
Highly enthusiastic customer service representative with 4+ years client interface experience.
Customer Service Representative - Client Relations - Data EntryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.
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Customer Assistance
Conflict Resolution
Computed Data Reports
Customer Follow-up
Customer Service
Customer Service
Telephone Service
Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Assisted customers in finding out-of-stock items.
Prevented store losses using awareness, attention to detail and integrity.
Organized the store by returning all merchandise to its proper place.
Folded and arranged garments in attractive displays.
Organized weekly sales reports for the sales department to track product success.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Tracked advertising promotions for clients.
Managed quality communication, customer support and product representation for each client.
Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Cross-trained and provided back-up for other customer service representatives when needed.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Provided daily support as the company's only bilingual Spanish/English customer service representative.
Prevented store losses using awareness, attention to detail and integrity.
Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.
Dental Assistant
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