Customer Service resume example with 18 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Highly enthusiastic customer service representative with 4+ years client interface experience.

Customer Service Representative - Client Relations - Data EntryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths
  • Floor set design and visual displays
  • Cash management
  • Inventory control
  • Shipping and receiving
  • Telephone inquiries
  • Customer service
  • Invoice processing
  • Telecommunication skills
  • Multi-line phone usage
  • Adaptability

  • Creative problem solver
  • Listening skills
  • Excellent communication skills
  • MS Windows proficient
  • Problem solver
  • Fast learner
  • Strong client relations


Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Follow-up

  • Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all rest.

Telephone Service

  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience
11/2001 to 04/2003 Customer Service Kohl Wholesale | Macon, MO,

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Assisted customers in finding out-of-stock items.

Prevented store losses using awareness, attention to detail and integrity.

Organized the store by returning all merchandise to its proper place.

Folded and arranged garments in attractive displays.

07/2003 to 07/2006 Customer Service Rep. Coastal Pacific Food Distributors | Fife, WA,

Organized weekly sales reports for the sales department to track product success.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Tracked advertising promotions for clients.

Managed quality communication, customer support and product representation for each client.

09/2008 to Current Customer Service Kohl Wholesale | Moberly, MO,

Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Cross-trained and provided back-up for other customer service representatives when needed.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Provided daily support as the company's only bilingual Spanish/English customer service representative.

Prevented store losses using awareness, attention to detail and integrity.

Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.

Educational Background
Expected in 1993 graduate | Highschool WilmerHutchins High School, WilmerHutchins , TX GPA:
Expected in Graduate | Dental Assistant ATI, Dallas , TX GPA:

Dental Assistant

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Resume Overview

School Attended

  • WilmerHutchins High School
  • ATI

Job Titles Held:

  • Customer Service
  • Customer Service Rep.
  • Customer Service


  • graduate
  • Graduate

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