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Customer Service Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding food industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Flexible customer service with 1 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Quality control
  • High-energy attitude
  • Product organization
  • Problem-solving abilities
  • Conflict mediation
  • Shipping and receiving understanding
  • Store maintenance
  • Adaptive team player
  • Promotional support
  • In-store support
  • Fluent in 2 languages
Experience
07/2020 to 11/2021 Customer Service Greenbrier | Chicago Heights, IL,
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Interviewed customers regarding food issues and reported feedback to management team.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted approximately 5 or less customers each day with comestible questions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 2+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
05/2021 to 06/2021 Cashier Perkins Restaurants | Apopka, FL,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
04/2021 to 05/2021 Phone Sales Representative Sunpro | Buffalo Grove, IL,
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
  • Collaborated with management to resolve concerns and problem calls.
  • Broke down objections using friendly, persuasive strategies.
  • Gave information about available products and services, including membership details and purchase advantages.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered questions and informed customers of current sales and promotions.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Informed customers about all product lines and services offered by company.
  • Maintained store cleanliness and sanitation.
  • Set up and activated customer accounts.
06/2020 to 06/2020 Money Transfer Agent Intermex | City, STATE,
  • Processed 20 transactions per day, including money transfers, deposits and withdrawals with Intermex.
  • Served approximately 25-30 customers each shift, remaining composed and professional even in high-stress situations.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education and Training
Expected in 06/2021 | Nursing Education Bridgeton High School, Bridgeton, NJ GPA:
Expected in 02/2027 High School Diploma | Bridgeton High School, Bridgeton, NJ, GPA:
  • Successfully qualified for the New Jersey State Seal of Biliteracy approved by the Bridgeton City School District.

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90Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Bridgeton High School
  • Bridgeton High School
Job Titles Held:
  • Customer Service
  • Cashier
  • Phone Sales Representative
  • Money Transfer Agent
Degrees
  • High School Diploma