Customer Service Resume Example Newsmax Media

CUSTOMER SERVICE

Career Overview

Dependable, highly motivated customer service/ telesales professional looking to start a new career obtaining a position that will allow me to utilize my experience and educational background, while contributing to the company's goals and objectives with the highest sense of professionalism, integrity, and quality service.

Core Strengths

9 years customer service experience
Excellent verbal and written communication skills
Computer proficiency with Microsoft Word and Excel
Professional telephone presence
Customer focus

Excellent organizational and time management abilities.
Welcomed customers and visitors in a friendly respectable manner
Adversity
Learned to work effectively as a team player in a diverse environment
Established friendly and lasting relationships

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Work Experience

Customer Service
June 2011 to September 2014NewsmaX Media － West Palm Beach, FL

Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Assisted with the development of the call center's operations, quality and training processes.
Managed quality communication, customer support and product representation for each client.Organized weekly sales reports for the sales department to track product success.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Tax preparer
January 2010 to May 2011Ameritax － West Palm Beach, FL

Operated Tax Slayer efficiently
Prepared income tax forms for individuals and small businesses
Interviewed clients to obtain additional information on taxable income an deductible expenses and allowances
Conducted laws and bulletins to determine procedure for preparation of atypical returns
Used all appropriate adjustments, deductions, and credits to keep clients taxes to a minimum.

Customer Service
February 2010 to September 2010Convergys － Clarksville, TN

Addressed customer service inquiries in a timely and accurate fashion.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Assisted with the development of the call center's operations, quality and training processes.
Properly directed inbound calls in phone queues to improve call flow.

Cashier
March 2009 to September 2009Salesperson Hooper Bowling Center － Ft Campbell, KY

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Demonstrated that customers come first by serving them with a sense of urgency.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.

Waitress
May 2004 to September 2009Waffle House － Hopkinsville , KY

Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Delivered exceptional, friendly and fast service.

Automated Logistic Specialist
August 2006 to August 2008National Guard － Russellville, KY

Manually created shipments, assigned carriers and dispatched shipments.
Prepared invoices for all customers in the logistics department at the end of every month.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Reconciled daily inventory in Sams-E.
Resolved problems for customers, warehouses and carriers.

Educational Background

Liscense : Cosmotology, 2009Artistic Beauty College － Clarksville, TN, United States

Cosmetology training
Nail Technician training

Associate of Arts : Fashion Design , 2007IADT － Clarksville, TN, United States

Degree in Fashion Design and Merchandising
Fashion and Textiles course
Fashion Styling conference

High School Diploma : 2004Hopkinsville High School － Hopkinsville, KY, United Statees

3.0 GPA

Skills

Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
Careful and active listener
Multi-tasking
Shipping and receiving

Resume Overview

Companies Worked For:

NewsmaX Media
Ameritax
Convergys
Salesperson Hooper Bowling Center
Waffle House
National Guard

School Attended

Artistic Beauty College
IADT
Hopkinsville High School

Job Titles Held:

Customer Service
Tax preparer
Cashier
Waitress
Automated Logistic Specialist

Degrees

Liscense : Cosmotology , 2009
Associate of Arts : Fashion Design , 2007
High School Diploma : 2004

Customer Service Resume Example

Resume Score: 90%

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