Customer Service Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE
Career Overview
Dependable, highly motivated customer service/ telesales professional looking to start a new career obtaining a position that will allow me to utilize my experience and educational background, while contributing to the company's goals and objectives with the highest sense of professionalism, integrity, and quality service.
Core Strengths
|
|
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Work Experience
Customer Service
June 2011 to September 2014Hd Supply － Saint Paul , MN
June 2011 to September 2014Hd Supply － Saint Paul , MN
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Properly directed inbound calls in phone queues to improve call flow.
- Assisted with the development of the call center's operations, quality and training processes.
- Managed quality communication, customer support and product representation for each client.Organized weekly sales reports for the sales department to track product success.
- Organized weekly sales reports for the sales department to track product success.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Tax preparer
January 2010 to May 2011Jackson Hewitt － Morgan Hill , CA
January 2010 to May 2011Jackson Hewitt － Morgan Hill , CA
- Operated Tax Slayer efficiently
- Prepared income tax forms for individuals and small businesses
- Interviewed clients to obtain additional information on taxable income an deductible expenses and allowances
- Conducted laws and bulletins to determine procedure for preparation of atypical returns
- Used all appropriate adjustments, deductions, and credits to keep clients taxes to a minimum.
Customer Service
February 2010 to September 2010Hd Supply － Salt Lake City , UT
February 2010 to September 2010Hd Supply － Salt Lake City , UT
- Addressed customer service inquiries in a timely and accurate fashion.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Assisted with the development of the call center's operations, quality and training processes.
- Properly directed inbound calls in phone queues to improve call flow.
Cashier
March 2009 to September 2009Grove Bay Hospitality Group － Miami Beach , FL
March 2009 to September 2009Grove Bay Hospitality Group － Miami Beach , FL
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Worked as a team member to provide the highest level of service to customers.
- Verified that all merchandising standards were maintained on a daily basis.
Waitress
May 2004 to September 2009Agia － Carpinteria , CA
May 2004 to September 2009Agia － Carpinteria , CA
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Delivered exceptional, friendly and fast service.
Automated Logistic Specialist
August 2006 to August 2008National Guard － City , STATE
August 2006 to August 2008National Guard － City , STATE
- Manually created shipments, assigned carriers and dispatched shipments.
- Prepared invoices for all customers in the logistics department at the end of every month.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Reconciled daily inventory in Sams-E.
- Resolved problems for customers, warehouses and carriers.
Educational Background
Liscense : Cosmotology, 2009Artistic Beauty College － City, State, United States
- Cosmetology training
- Nail Technician training
Associate of Arts : Fashion Design , 2007IADT － City, State, United States
- Degree in Fashion Design and Merchandising
- Fashion and Textiles course
- Fashion Styling conference
High School Diploma : 2004Hopkinsville High School － City, State, United Statees
3.0 GPA
Skills
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
- Careful and active listener
- Multi-tasking
- Shipping and receiving
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Artistic Beauty College
- IADT
- Hopkinsville High School
Job Titles Held:
- Customer Service
- Tax preparer
- Cashier
- Waitress
- Automated Logistic Specialist
Degrees
- Liscense : Cosmotology , 2009
Associate of Arts : Fashion Design , 2007
High School Diploma : 2004
Similar Resumes
