Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining and afternoon tea services. Honest and responsible Janitorial Services who offers customers affordable rates for custom window and carpet cleanings. Committed to top quality customer service. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Cleaning services professional who manages a team of a million custodians on a variety of maintenance projects. Offers an extensive network of outside contacts for any specialty repairs. Personable Janitorial Services and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Skilled Janitorial Services with more than 3 years experience in housekeeping and custodial maintenance. Possesses superb interpersonal and communication skills. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
- Exceptional customer service
- Exceptional communicator
- Fluent in English
- Reliable
- Relationship-building
- Sales experience
- Customer-oriented
- Exceptional time management
- Organized
- Interior and exterior cleaning
- Restroom detailing
- Chemical cleaning
- Hospitality background
- Hardworking
- Bloodborne pathogen training
- Ergonomics and safety training
- Exceptional communicator
- Critical thinker
- Excellent quantitative skills
- Excellent research skills
- Detail oriented
- Microsoft Word, Excel, PowerPoint
- Budget management
- Project management
- Employee training and development
- Social media marketing
- Event planning
- Team building
- Strategic thinker
- Driven
- Animation production processes
- Film editing
- Scheduling
- Creative
- Focused
- Thrives under pressure
- Natural leader
- Superb writer
- Strong organizational skills
- Telecommunication skills
- Fashion knowledge
- Detail-oriented
- Janitorial equipment familiarity
- Asbestos training
- MSDS knowledge
Cleaned facilities at a rate of at least 150 square feet per hour.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified membersā information.
- Reduced number of guest complaints by 10 percent.
- Successfully ran a commercial cleaning business for 2 years.
- Promoted to Team Leader after 6
- Supervision
- Supervised team of three staff members.
- months of employment.
- Fulfilled all supervisory duties when Store Manager was on vacation.
Tualatin, OREGON, 04/2012 - 04/2012
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Promoted from Student Helper to Custodian after just 6 months of employment.
- Cleaned an average of 6 homes per day.
- Earned highest marks for customer satisfaction, company-wide.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cleaned and replenished supplies for up to 12-20 rooms per shift Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Cleared damaged items and loaded freight.
- Staged final products for shipment.
- Loaded and unloaded pieces into boxes for shipment.
- Read work orders or received oral instructions to determine work assignments and material and equipment needs.
Appleton, WI, 07/2012 - 05/2013
- Dusted all furniture and fixtures thoroughly and carefully.
- Wiped down tabletops, chairs and condiment containers.
- Supervised the cleaning, maintenance and care of building and grounds.
- Properly labeled and diluted all cleaning solutions.
- Cleaned in and around the buildings, prioritizing safety at all times.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Inspected facility and grounds and picked up any trash.
- Spot cleaned furniture and carpet.
- Operated compactors and balers to discard cardboard boxes and trash.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Collected, sorted and transported recyclable materials.
- Sanitized bathrooms, showers and locker rooms.
- Checked in and stocked inventory throughout the facility.
- Kept janitorial closets clean and organized.
Phoenix, AZ, 03/2013 - 03/2013
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Stocked shelves and supplies and organized displays.
- Helped customers with questions, problems and complaints in person and via telephone.
- Maintained records related to sales.
- Greeted customers and ascertained customers' needs.
- Demonstrated use and care of merchandise.
- Answered questions regarding the store and its merchandise.
Savannah, GA, 07/2013 - 03/2014
- Cleaned in and around the buildings, prioritizing safety at all times.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Inspected facility and grounds and picked up any trash.
- Spot cleaned furniture and carpet.
- Operated compactors and balers to discard cardboard boxes and trash.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Collected, sorted and transported recyclable materials.
- Sanitized bathrooms, showers and locker rooms.
- Checked in and stocked inventory throughout the facility.
- Kept janitorial closets clean and organized.
- Properly labeled and diluted all cleaning solutions.
- Supervised the cleaning, maintenance and care of building and grounds.
- Wiped down tabletops, chairs and condiment containers.
- Dusted all furniture and fixtures thoroughly and carefully.
San Antonio, TX, 01/2014 - 03/2014
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Tracked time spent on assignments each day for productivity reporting.
- Stocked, staged and transported goods.
- Picked up incoming stock and delivered materials to designated locations.
- Swept floors and stored equipment at the end of each shift.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Attached identifying tags to containers.
- Achieved a [Number]% on-time shipment rate.
- Redirected shipments en route in response to customer requests.
- Developed weekly schedules for [Number] warehouse employees.
- Received, stored and shipped goods and materials.
City, STATE, 03/2015 - 05/2015
- Transported cleaning products and equipment to and from the utility rooms.
- Waxed and polished wood floors and other woodwork.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Spot cleaned walls, carpets and light fixtures.
- Rotated linens in storerooms and replenished supplies when they were low.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
- Swept and washed all hard surface floors.
- Verified that all storage areas and carts were clean and organized.
- Cleaned and changed bedspreads, blankets and mattresses.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Returned emptied garbage receptacles to their proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Changed bed linens and collected soiled linens for cleaning.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.
- Removed waste paper and other trash from the premises to designated area.
- Dusted picture frames and wall hangings with a cloth.
- Washed, cleaned and disinfected water coolers.
- Polished glass surfaces and windows.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
City, STATE, 04/2015 - 05/2015
- A laundry attendant can do many different tasks and fulfill a number of different roles depending on the environment in which he or she works.
- Many laundry attendants work in the hospitality industry at hotels and resorts and oversee laundry to ensure that guests have clean linens and towels.
- A person in this position can also be someone who works at a dry cleaning facility and ensures that all clothes and linens brought in are cleaned properly.
- Others work at coin-operated laundries and other public laundry facilities, providing assistance to customers.
- In the hospitality industry, a laundry attendant will typically work with other staff members to ensure clean linens are provided to all guests.
- He or she will usually work in the laundry room at this type of facility and his or her duties typically involve physically organizing laundry during all phases of cleaning.
- He or she may also be responsible for stocking carts so housekeeping associates can provide guests with clean sheets and towels.
- Larger hotels or resorts may require several such attendants as well as managers to supervise the activities of the other attendants.
- Delivered requested items to guestsā rooms.
- Greeted all guests in a courteous and professional manner.
- Fostered strong working relationships with all hotel departments.
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School Attended
- Sierra High School
- Current Pikes Peak Community College S Academy Blvd
Job Titles Held:
- Customer Service
- Janitorial Service
- Sales Associates
- Janitorial Service
- Fabric Cutter
- Housekeeper
- Laundry Attendant
Degrees
- High School Diploma
- Associate of Applied Science
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