LiveCareer-Resume

customer service resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • High-energy attitude
  • Promotional support
  • Technologically savvy
  • Sales expertise
  • Courteous demeanor
  • Adaptive team player
  • Customer relations
  • Store maintenance
  • Call center experience
  • In-store support
  • Retail sales customer service
  • Data evaluation
Education and Training
Pottsboro High School Pottsboro, TX Expected in 05/2006 High School Diploma : - GPA :
Experience
Kohl Wholesale - Customer Service
Jefferson City, MO, 08/19 - 12/2020
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Distributed new merchandise efficiently to different departments.
  • Operated cash register, collected payments and provided accurate change.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Operated [Type] equipment to lift and transport stock.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
King's Hawaiian - Cashier
Flowery Branch, GA, 07/12 - 06/13
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Maximus, Inc. - CSR
Reston, VA, 01-14 - 06-14
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

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Resume Overview

School Attended

  • Pottsboro High School

Job Titles Held:

  • Customer Service
  • Cashier
  • CSR

Degrees

  • High School Diploma

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