LiveCareer-Resume

customer service resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable, detail oriented, highly motivated, proficient, professional with extensive experience in fast paced work environments. Lends excellent communication skills to assessment and deployment initiatives. Dedicated team player. Qualified to navigate rigors of latest standards, specifications, and protocols for organizational and regulatory needs fulfillment. lends complex roadmaps and calls to actions to achieve ambitious objectives. Delivers professional and balanced customer service and meets the needs of internal and external customers. An all around well rounded being.

Skills
  • Evidence analysis
  • Decision making skills
  • written and oral communication skills
  • Critical thinking skills
  • Global studies
  • Distribution Management
  • Quality Assurance
  • Inventory Control
  • Issue and Complaint Resolution
  • Customer Service
  • Multitasking and Prioritization
  • Document and Records Management
  • Administrative and Office Support
  • Proficiency in Microsoft Office
  • Team-Oriented and Cooperative
  • Inventory Management
  • Problem Resolution
  • Fast Learner
  • Attention to Detail
  • Dependable and Reliable
Education and Training
North Carolina Agricultural And Technical State University Greensboro, NC, Expected in 12/2021 Bachelor of Science : History - GPA :
  • Completed professional development
  • Major in history
  • Minor in criminal justice
Experience
Rbc Bearings - Customer Service
Oxford, CT, 12/2021 - 05/2022
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Kept thorough records of customer details and previous sales.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Nurtured connections with established customers to identify new needs, match offerings and drive sales.
  • Increased profits by upselling and cross-selling to existing customers.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Handled irate customers smoothly to achieve performance targets.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
Guilford Country - Deputy Register of Deeds Intern
City, STATE, 08/2021 - 12/2021
  • Worked well in team environment as well as independently.
  • Learned tenets of professional office behavior and thoughtful collaboration.
  • Worked with teams to support goals and build experience.
  • Shadowed staff and learned advanced work.
  • Participated in research to support goals and objectives of employer and assigned team.
  • Compiled, modeled and reported on data for staff members as directed.
  • Prepared spaces for meetings at request of employer and team leadership.
  • Helped staff members re-stock supplies and perform other administrative duties.
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
  • Responded quickly to questions and inquiries via phone and email.
  • Conducted research and presented findings to leadership.
  • Participated in company and department meetings.
  • Built professional working relationships with peers and supervisors.
North Carolina Agricultural And Technical State University - Study Abroad Program Assistant
City, STATE, 05/2018 - 05/2019
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Generated reports to support executive presentations with quantitative data metrics.
  • Sorted incoming mail and disseminated correspondence to applicable departments.
United States Army - Ammunition Specialist
City, STATE, 07/2014 - 08/2016
  • Inspected, inventoried and issued explosives and conventional ammunition to team of soldiers.
  • Provided in-depth coaching and training to personnel with prompting to productively accomplish daily tasks and responsibilities.
  • Promoted overall safety by ensuring ammunition personnel received proper training.
  • Inspected, inventoried and issued explosives and conventional ammunition to team of soldiers.
  • Completed documentation associated with receipt and transfer of ammunition.
  • Managed and monitored ammunition supplies and other inventoried materials in storage.
  • Inspected and repaired systems to maximize performance.
  • Planned and coordinated field activities in accordance with command structure and outlined orders.
  • Conducted current and future operations planning to execute airspace management requirements for supported echelon.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

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Resume Overview

School Attended

  • North Carolina Agricultural And Technical State University

Job Titles Held:

  • Customer Service
  • Deputy Register of Deeds Intern
  • Study Abroad Program Assistant
  • Ammunition Specialist

Degrees

  • Bachelor of Science

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