Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Hard-working professional with 5+ years of experience and a proven knowledge of customer communications, contract compliance, and con ict resolution. Aiming to leverage my skills to successfully ll the Pharmacy Technician role at your company.
Skills
Expert understanding of Medicare And Medicaid processes
Strong background in FDA drug
Safety guidelines
HIPAA trained
Ability to work as part of a team
Excellent telephone etiquette
Excellent knowledge of Windows,Word, Excel, PowerPoint, Internet
Strong decision-making ability
Exceptional patient care and Interaction
LICENSES AND CERTIFICATIONS State of Virginia pharmacy
Medical terminology
Cash register
Customer service
Data entry
Decision-making, Record keeping
Telephone etiquette
Inventory
Work History
CUSTOMER SERVICE, 02/2019 - Current Leslie's Pool Supplies (Dba) – Matthews, NC,
Triaging and sorting through the faxes electronically and sending to the teams to build the auth.
Receive the faxes and send where they need to go (other departments or other insurances).
They come from Providers.
Verify members eligibility, name, DOB, provider info, drug screen, info, etc.
Sorting 30 cases per hour – about 2 minutes per fax.
Initial data entry and verivcation process.
Some medical experience is HIGHLY preferred - pharmacy or health insurance so things are not foreign.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Answered constant flow of customer calls
PHARMACY TECHNICIAN, 10/2015 - Current Cvs Health – Downey, CA,
Entered new patient pro les and prescriptions into medication
input software system.
Providedfriendly customer service at
prescription drop-o and pick-up counters.
Dispensed and
deliveredpatient medications to patients throughout the hospital.
Worked closely with pharmacists and usedmedication input
software to safely and accurately dispense medication.
Communicated directlywith doctors'.
Ces via telephone, fax and
email.
E ciently answered multi-line phone andprocessed high
volume of order requests from nurses, doctors and pharmacists.
Accurately pulledmedications from the shelves for Pyxis
replenishment and delivered them to the various patient care
areas.
Accurately recorded compounded products and prepared
appropriate labels.
Maintaineddrug inventory levels by ordering
necessary medications and supplies and verifying
deliveriesagainst purchase orders.
Veri ed patient data and billing
information.
Veri ed accuracy andcompleteness of information on
prescription and re ll requests.
Maintained proper storage
andsecurity conditions for all drugs.
Regularly completed
paperwork and entered prescription andinsurance billing
information into patient pro les.
Strictly maintained customer and
patientcon dentiality.
Retrieved, counted and measured drugs
and capped and uncapped vials andbottles.Labeled all products
appropriately, including cautionary and auxiliary labels.
Communicated with allcustomers and sta in a pleasant and
professional manner.
Processed up to 350 prescriptions onhigh
volume days with 100% accuracy.
Maintained updated records
such as pharmacy les, patientpro les, charge system les,
inventories and poison or controlled drug registries.
Advisedcustomers on the selection of medication brands, medical
equipment or healthcare supplies.Directed operations to increase
e ciency and minimize patient wait times.
Followed state
andfederal record keeping guidelines for legend drugs and
controlled substances.
Successfully assistedcustomers with
medical issues and provided valuable healthcare counseling.
Appropriately resolvedcustomer issues, complaints and questions.
Pro ciently processed and dispensed written, oral andelectronic
prescriptions.
Extended patient engagement with extra counseling
and follow-upadherence calls.
Helps health care providers and
patients by greeting them in person and byphone; answering
questions and requests; referring inquiries to the pharmacist.
Maintains pharmacyinventory by checking pharmaceutical stock to
determine inventory level; anticipating neededmedications and
supplies; placing and expediting orders; verifying receipt;
removing outdateddrugs.
Maintains a safe and clean pharmacy by
complying with procedures, rules, andregulations.
Protects
patients and employees by adhering to infection-control policies
andprotocols.
Organizes medications for pharmacist to dispense
by reading medication orders andprescriptions; preparing labels;
calculating quantities; assembling intravenous solutions and
otherpharmaceutical therapies.
Maintains records by recording
and ling physicians' orders andprescriptions.
Generates revenues
by calculating, recording, and issuing charges.
Ensures
medicationavailability by delivering medications to patients and
departments.
Prepares reports by collectingand summarizing
information.
Contributes to team e ort by accomplishing related
results as needed.
SERVICE DESK ASSOCIATE, 04/2014 - 03/2016 Vitalant – La Quinta, CA,
Fast, friendly service Actively seek out customers on the racetrack
and in the aisles O er a friendlygreeting.
Smile, and make eye
contact with customers Ask open ended questions about
customer'sprojects in order to determine their needs and level of
expertise Show enthusiasm with thecustomer When necessary,
handle several customers at once Thank customers for shopping
at TheHome Depot Follow up with customers via telephone when
appropriate Is knowledgeable aboutproducts and services.
Ered
by The Home Depot Answer questions about merchandise for
thecustomer's level of expertise Escort customers to appropriate
merchandise, no matter whatdepartment Describe features and
bene ts of merchandise Explain the steps needed to
completeprojects and the products needed Assist customers with
special orders and installed sales Acquirebeginner product
knowledge in adjacent departments Acquire knowledge about
cutting keys, ropes,blinds, carpet, wood, and mixing paint Promote
services.
Ered at the Special Services Desk, ToolRental, and Pro
Desk Has knowledge of other Home Depot companies and how to
best recommendthem Assessed customer needs and responded
to questions.
Assessed customer needs andresponded to
questions.
Cleaned and straightened work area.
Issued receipts
for purchases andgifts.
Bagged merchandise by following standard
procedures.
Organized register supplies.
Workedwith customer
service to resolve issues.
Rotated stock to maintain freshness.
Operated cash register with pro ciency.
Maintained gift certi cate
documentation.
Provided professional andcourteous service at all
times.
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