Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hard-working professional with 5+ years of experience and a proven knowledge of customer communications, contract compliance, and con ict resolution. Aiming to leverage my skills to successfully ll the Pharmacy Technician role at your company.

  • Expert understanding of Medicare And Medicaid processes
  • Strong background in FDA drug
  • Safety guidelines
  • HIPAA trained
  • Ability to work as part of a team
  • Excellent telephone etiquette
  • Excellent knowledge of Windows,Word, Excel, PowerPoint, Internet
  • Strong decision-making ability
  • Exceptional patient care and Interaction
  • LICENSES AND CERTIFICATIONS State of Virginia pharmacy
  • Medical terminology
  • Cash register
  • Customer service
  • Data entry
  • Decision-making, Record keeping
  • Telephone etiquette
  • Inventory
Work History
CUSTOMER SERVICE, 02/2019 - Current
Leslie's Pool Supplies (Dba) Matthews, NC,
  • Triaging and sorting through the faxes electronically and sending to the teams to build the auth.
  • Receive the faxes and send where they need to go (other departments or other insurances).
  • They come from Providers.
  • Verify members eligibility, name, DOB, provider info, drug screen, info, etc.
  • Sorting 30 cases per hour – about 2 minutes per fax.
  • Initial data entry and verivcation process.
  • Some medical experience is HIGHLY preferred - pharmacy or health insurance so things are not foreign.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Answered constant flow of customer calls
PHARMACY TECHNICIAN, 10/2015 - Current
Cvs Health Downey, CA,
  • Entered new patient pro les and prescriptions into medication input software system.
  • Providedfriendly customer service at prescription drop-o and pick-up counters.
  • Dispensed and deliveredpatient medications to patients throughout the hospital.
  • Worked closely with pharmacists and usedmedication input software to safely and accurately dispense medication.
  • Communicated directlywith doctors'.
  • Ces via telephone, fax and email.
  • E ciently answered multi-line phone andprocessed high volume of order requests from nurses, doctors and pharmacists.
  • Accurately pulledmedications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Maintaineddrug inventory levels by ordering necessary medications and supplies and verifying deliveriesagainst purchase orders.
  • Veri ed patient data and billing information.
  • Veri ed accuracy andcompleteness of information on prescription and re ll requests.
  • Maintained proper storage andsecurity conditions for all drugs.
  • Regularly completed paperwork and entered prescription andinsurance billing information into patient pro les.
  • Strictly maintained customer and patientcon dentiality.
  • Retrieved, counted and measured drugs and capped and uncapped vials andbottles.Labeled all products appropriately, including cautionary and auxiliary labels.
  • Communicated with allcustomers and sta in a pleasant and professional manner.
  • Processed up to 350 prescriptions onhigh volume days with 100% accuracy.
  • Maintained updated records such as pharmacy les, patientpro les, charge system les, inventories and poison or controlled drug registries.
  • Advisedcustomers on the selection of medication brands, medical equipment or healthcare supplies.Directed operations to increase e ciency and minimize patient wait times.
  • Followed state andfederal record keeping guidelines for legend drugs and controlled substances.
  • Successfully assistedcustomers with medical issues and provided valuable healthcare counseling.
  • Appropriately resolvedcustomer issues, complaints and questions.
  • Pro ciently processed and dispensed written, oral andelectronic prescriptions.
  • Extended patient engagement with extra counseling and follow-upadherence calls.
  • Helps health care providers and patients by greeting them in person and byphone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintains pharmacyinventory by checking pharmaceutical stock to determine inventory level; anticipating neededmedications and supplies; placing and expediting orders; verifying receipt; removing outdateddrugs.
  • Maintains a safe and clean pharmacy by complying with procedures, rules, andregulations.
  • Protects patients and employees by adhering to infection-control policies andprotocols.
  • Organizes medications for pharmacist to dispense by reading medication orders andprescriptions; preparing labels; calculating quantities; assembling intravenous solutions and otherpharmaceutical therapies.
  • Maintains records by recording and ling physicians' orders andprescriptions.
  • Generates revenues by calculating, recording, and issuing charges.
  • Ensures medicationavailability by delivering medications to patients and departments.
  • Prepares reports by collectingand summarizing information.
  • Contributes to team e ort by accomplishing related results as needed.
SERVICE DESK ASSOCIATE, 04/2014 - 03/2016
Vitalant La Quinta, CA,
  • Fast, friendly service Actively seek out customers on the racetrack and in the aisles O er a friendlygreeting.
  • Smile, and make eye contact with customers Ask open ended questions about customer'sprojects in order to determine their needs and level of expertise Show enthusiasm with thecustomer When necessary, handle several customers at once Thank customers for shopping at TheHome Depot Follow up with customers via telephone when appropriate Is knowledgeable aboutproducts and services.
  • Ered by The Home Depot Answer questions about merchandise for thecustomer's level of expertise Escort customers to appropriate merchandise, no matter whatdepartment Describe features and bene ts of merchandise Explain the steps needed to completeprojects and the products needed Assist customers with special orders and installed sales Acquirebeginner product knowledge in adjacent departments Acquire knowledge about cutting keys, ropes,blinds, carpet, wood, and mixing paint Promote services.
  • Ered at the Special Services Desk, ToolRental, and Pro Desk Has knowledge of other Home Depot companies and how to best recommendthem Assessed customer needs and responded to questions.
  • Assessed customer needs andresponded to questions.
  • Cleaned and straightened work area.
  • Issued receipts for purchases andgifts.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Workedwith customer service to resolve issues.
  • Rotated stock to maintain freshness.
  • Operated cash register with pro ciency.
  • Maintained gift certi cate documentation.
  • Provided professional andcourteous service at all times.
  • Worked overtime shifts during busy periods.
High School Diploma: , Expected in
- ,

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