customer service resume example with 3+ years of experience
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Knowledgeable and dedicated customer service professional with extensive experience in retail/customer service/business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
- High-energy attitude
- Customer service
- Call center experience
- Customer relations
- Shipping and receiving understanding
- Inbound and outbound calling
- Customer service skills
Corpus Christi, TX, 11/2019 - 12/2019
- Checked bills with counterfeit pens and examined coins to spot and reuse foreign currencydations based on extensive product knowledge
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Helped many customers every day by approaching conversations with positive attitude and enthusiasm
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers with special services, account updates and promotional options
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences
- Trained as customer service representative and provided back-up coverage to provide customers with optimal support
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks
- Coordinated with kohl's team in developing project plans for prioritized initiatives
Oklahoma City, OK, 06/2016 - 07/2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Processed invoices and expenses using software
- Maintained complex digital filing system for financial information
- Opened and closed store independently when needed
- Kept reception area clean and neat to give visitors positive first impression
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Assisted with administrative tasks, including filing, answering phones and taking payments
Conway, AR, 05/2012 - 06/2013
- Analyzed customer skin to assess unique conditions and skin type
- Recommended appropriate products to meet customers' individual needs
- Arranged merchandise to present visually appealing displays that drive sales
- Completed purchases and processed payments
- Processed payments by entering sales in register
- Maintained counter and display areas in clean and neat fashion
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences
I am Bilingual. English/Spanish.Fluent. Write and Speak both.
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Resume Overview
School Attended
- GED
Job Titles Held:
- Customer Service
- Administrative Assistant
- Beauty Advisor
Degrees
- GED
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