customer service resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing business with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Efficient and Detail-Oriented
Call Documentation
English and Spanish Fluency
Excellent Verbal and Written Communication
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Multitasking and Prioritization
Proficiency in Microsoft Office and G Suite
Salesforce CRM
Sales Report Generation
Teamwork and Collaboration
Work History
Customer Service, 11/2019 to 03/2020 Michaels Stores – Dallas, TX,
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Communicated professionally with colleagues, freelancers and clients.
Recommended products to customers, thoroughly explaining details.
Effective liaison between customers and internal departments.
Delivered prompt service to prioritize customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Guest Services and Reservations Agent, 05/2012 to 09/2019 Sprouts Farmers Market – Santa Barbara, CA, Puerto Rico
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Handled reservations and answered questions from interested patrons for busy 108-room hotel.
Resolved various issues and discrepancies for customers.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Handled billing information over phone.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Utilized iHotelier and Opera, to input all key data into hotel's database system.
Worked closely with front desk to achieve full occupancy of property.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Work closely with the Revenue Manager, assisting with data and reports to increase sales and customer satisfaction.
Event Hostess, 07/2009 to 09/2012 MA Directo – City, STATE,
Fulfilled contractual obligations for rehearsal and day of event coordination.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Promoted business loyalty by fostering positive customer relationships.
Opened and closed seating sections according to volume of guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
deli-Clerk, 08/2011 to 05/2012 Caribbean Cinemas Fine Arts – City, STATE,
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Planned work for deli team to optimize coverage for busy periods.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Greeted customers at counter to fulfill requests and answer questions.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Reconciled receipt totals, cash and credit payments to address shortages.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Education
High School Diploma: , Expected in to Colegio de la Inmaculada Concepción - , GPA:
: Visual Arts, Expected in to Universidad del Sagrado Corazón - San Juan, GPA:
: , Expected in to PAINTING, SCHOOL OF FINE ARTS OF PUERTO RICO - SAN JUAN, GPA:
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