LiveCareer-Resume

customer service resume example with 2+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Project management abilities
  • Quality assurance controls
  • System implementation
  • Store maintenance
  • Conflict mediation
  • In-store support
  • High-energy attitude
  • Product organization
  • Call Center Operations
  • Schedule mastery
  • Direct sales
  • Quality control
  • Data evaluation
  • Inbound and Outbound Calling
  • Customer relations
  • Conflict Mediation
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Transaction Processing
  • Understanding Customer Needs
  • Customer Service
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Computer Skills
  • Multi-Line Phone Systems
  • Teamwork and Collaboration
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Work Prioritization
  • Patient and Empathetic
  • Call Volume and Quality Metrics
Experience
04/2017 to 11/2017 Customer Service Kohl Wholesale | Quincy, IL,
  • Respond to telephone inquiries while providing quality service to customers, providing details for current orders, charting names and availability to be seated.
  • Listening attentively to each caller and customers needs with hospitality to ensure a positive experience for customer.
  • Remaining calm and striving for the most absolute positive customer support, to avoid escalation of issues.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed positive relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
07/2018 to 12/2018 Customer Service Kohl Wholesale | Jefferson City, MO,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Communicated with event coordinators to verify accommodation capacity for larger parties.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
03/2019 to 08/2019 Nursing Home Memory Care Nurse Bayada Home Health Care | Mullica Hill, NJ,
  • Developed care plans, covering goals based on nursing diagnosis and incorporating therapeutic, preventive and rehabilitative nursing actions.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Participated in on-call rotations and delivered after-hours care.
  • Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
  • Administered compassionate care to patients with debilitating back pain, arthritis, fractures, head injuries and strokes.
  • Asked open-ended questions and delivered high level of attention to reliably assess patients' conditions.
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
  • Notified physicians of changes in patients' conditions.
  • Utilized learned nursing skills for wound care, vital sign checking and medication assistance.
  • Assisted with client personal care needs to foster independence and well-being.
  • Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
03/2020 to 12/2020 Home Health Nurse Avenue Home Care Inc. | City, STATE,
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Administered compassionate care to patients with debilitating back pain, arthritis, fractures, head injuries and strokes.
  • Utilized learned nursing skills for wound care, vital sign checking and medication assistance.
  • Notified physicians of changes in patients' conditions.
  • Provided home health aide care providers with training, guidance, support and supervision to achieve objectives.
  • Asked open-ended questions and delivered high level of attention to reliably assess patients' conditions.
Education and Training
Expected in High School | Albertville High School, Albertville, AL GPA:

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Resume Overview

School Attended

  • Albertville High School

Job Titles Held:

  • Customer Service
  • Customer Service
  • Nursing Home Memory Care Nurse
  • Home Health Nurse

Degrees

  • High School

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