-Customer Service, Microsoft Excel, Marketing Strategy, Strategic Planning, Sales, Retail, Microsoft Office, Training, Microsoft Word.
|-Business Development, Coaching, Management, New Business Development, Data Entry, Quick Leaner, Trusted Key Holder, Creative problem solver, Exceptional Communication Skills.|
-Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
-Check to ensure that appropriate changes were made to resolve customers' problems.
-Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
-Refer unresolved customer grievances to designated departments for further investigation.
-Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
-Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
-Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
-Perform basic math functions to collect payments and make change
-Operate registers, scanners, scales and credit card/debit card terminals.
-Memorize product locations throughout the store and be able to direct customers or make suggestions.
-Handle exchanges and refunds in a quick, efficient manner.
-Collect payments and bag purchases for customers.
-Maintain accurate cash drawer.
-Take a tally of the funds in the cash register when required during a shift and produce transaction reports.
-Keep the checkout area clean and orderly
-Greeted customers in a polite manner.
-Directed customers to fitting rooms and provided assistance as necessary.
-Monitored customer activities as requested by supervisor.
-Upheld fitting rooms clear of merchandise, hangers, tickets and debris.
-Assisted and followed all guidelines for external theft awareness and prevention.
-Human Resource Management
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