Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Jessica is a bright, articulated and individual with excellent communication skills, quick thinking young person who has a natural flare for being able to communicate and build relationships with potential clients. Jessica is creative, innovative and willing to contribute ideas and professional opinion to any project. She is more than able to aid senior marketing executives with their promotional efforts, advertising campaigns and public relations initiatives. She is presently looking for a suitable position with an exciting ambitious company.

-Customer Service, Microsoft Excel, Marketing Strategy, Strategic Planning, Sales, Retail, Microsoft Office, Training, Microsoft Word.



-Business Development, Coaching, Management, New Business Development, Data Entry, Quick Leaner, Trusted Key Holder, Creative problem solver, Exceptional Communication Skills.
Work History
Customer Service, 05/2014 - 09/2016
Old Dominion Freight Line Inc Bethpage, NY,

-Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

-Check to ensure that appropriate changes were made to resolve customers' problems.

-Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

-Refer unresolved customer grievances to designated departments for further investigation.

-Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

-Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

-Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. 

Cashier/Customer Service, 05/2012 - 04/2014
Jo-Ann Fabrics Battle Creek, MI,

-Perform basic math functions to collect payments and make change

-Operate registers, scanners, scales and credit card/debit card terminals.

-Memorize product locations throughout the store and be able to direct customers or make suggestions.

-Handle exchanges and refunds in a quick, efficient manner.

-Collect payments and bag purchases for customers.

-Maintain accurate cash drawer.

-Take a tally of the funds in the cash register when required during a shift and produce transaction reports.

-Keep the checkout area clean and orderly

Dressing/Fitting room Attendant, 2011 - 05/2012
Forever 21 City, STATE,

-Greeted customers in a polite manner.

-Directed customers to fitting rooms and provided assistance as necessary.

-Monitored customer activities as requested by supervisor.

-Upheld fitting rooms clear of merchandise, hangers, tickets and debris.

-Assisted and followed all guidelines for external theft awareness and prevention.

Bachelor of Science: Business Studies, Expected in 2016
Morgan State University - Baltimore, MD

International Business

-Marketing Strategies


-Business Management

-Financial Mathematics


-Human Resource Management

-Computer Studies

Awarded best staff of the year with Employer H&M.

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School Attended

  • Morgan State University

Job Titles Held:

  • Customer Service
  • Cashier/Customer Service
  • Dressing/Fitting room Attendant


  • Bachelor of Science

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