customer service resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Outgoing, upbeat, personality with a positive attitude, serving the local community in many roles. Flexible and approachable, with strong organizational and time management skills. Education in medical science classes such as Anatomy, Physiology, Microbiology, Biology, Chemistry and Medical Terminology. To further broaden my horizons and utilize my abilities I want to focus on and dedicate this time to an STNA job in the field of Geriatrics, for the beneficial experience.

  • Working collaboratively
  • Decision-making
  • First Aid
  • Leadership
  • Time management
  • Friendly, positive attitude
  • Organizational skills
  • Customer service
  • Problem resolution
  • Outgoing personality
  • Safe food handling
  • Certified STNA
  • Medical terminology knowledge
  • Calm and level-headed under stress
Customer Service , 09/2019 to Current
Penn National GamingColumbus, OH,

• Perform tasks such as, selling tickets and handling of a cash register drawer.

• I eagerly take phone calls and inform inquiring future customers.

• Observed customer behaviors to identify security threats and escalate concerns to supervisors.

• Obtained an in depth cleaning technique based on protocols. Sweeping, moping, disinfecting of handles, countertops, knobs, and seating were all performed per shift by me. As well as proper sanitation of food grade appliances and materials.

• Performing sanitation procedures in the restroom by cleaning walls, vents, and disinfecting frequently touched objects.

• Assisted customers in decision making so they could receive maximum product at the best price for their party.

• Perform food service tasks by handling and packaging popcorn, properly using the soda machine and obtaining other various snack items for a customer.

Server (Seasonal), 05/2020 to 09/2020
Four Seasons Hotels IncHouston, TX,
  • Provided exceptional service to high volume of daily customers, in extremely warm weather conditions.
  • Prepared salads, trays and garnishes to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, or more kid friendly menu choices.
  • Monitored customer movements and quickly cleared empty tables for future customers, by disinfecting ALL surfaces of the seating arrangement.
  • Operated and maintained cleaning equipment and tools, including dishwasher and hand wash stations.
  • Carefully transferred orders from kitchen to tables and cleared plates as patrons finished food and beverage items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Entered customer food orders into computer system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared and served both cold and hot beverages to guests, with caution regarding temperature.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Concessions Worker, 04/2018 to 09/2019
Silverspot CinemasNaples, FL,
  • Worked with teammates and openly invited coaching from management team.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Often assisted unsupervised children with payment and selection.
  • Measured ingredients required for specific food items to reduce waste.
  • Pleasantly served fresh food and beverages to customers at large pool concession stand.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Quickly and efficiently processed payments and made accurate change.
  • Directed patrons to restrooms and other amenities within facility.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests, as well as properly clean all machinery at the end of each day.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Tailored orders to address customer allergies and gluten concerns.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
Education and Training
High School Diploma: , Expected in 05/2019 to River View High School - Warsaw, OH
  • Coshocton Rotary Scholarship Recipient
  • Coshocton Board of Realtors Scholarship Recipient
  • Keene PTO Scholarship Recipient
  • National Honor Society Member
  • FCCLA Member and President
  • 4-H member for 12 years, president for 2.
: Associate Degree Nursing, Expected in to Central Ohio Technical College - Newark, OH,
State Tested Nurses Assistant: , Expected in 11/2019 to Central Ohio Technical College - Newark, OH,

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Resume Overview

School Attended

  • River View High School
  • Central Ohio Technical College
  • Central Ohio Technical College

Job Titles Held:

  • Customer Service
  • Server (Seasonal)
  • Concessions Worker


  • High School Diploma
  • Some College (No Degree)
  • State Tested Nurses Assistant

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