customer service resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Positive, upbeat Customer service brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

  • Eighteen years customer service,Fifteen years in sales, Five years in marketing.
  • Exceptionally strong computer hardware and software skills.
  • Mortgage and/or financial services industry experience.
  • Personal computer knowledge, including proficiency in Word and Excel.
  • Detail oriented with good organizational and follow-through skill.
  • Computer hardware
  • Computer knowledge
  • Customer service
  • Detail oriented
  • Fast
  • Financial
  • Marketing
  • Excel
  • Word
  • Negotiation
  • Organizational
  • Problem solving
  • Producing
  • Receiving
  • Sales
  • Supervision
  • Taxes
  • Phone etiquette
  • Phone
  • Credit card payment processing
  • Project management abilities
  • High-energy attitude
  • Conflict mediation
  • Customer relations
  • Call center experience
  • Inbound and outbound calling
  • Problem-solving abilities
  • Schedule mastery
Customer Service, 05/2018 - Current
Rbc Bearings Westminster, SC,
  • Receiving inbound calls from current customers, While Providing general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance, Process customer payments via phone senior associates de escalate more complex issues, While delivering timely and accurate information in a fast-paced environment.
  • Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively.
  • Interact with other PennyMac servicing departments to provide solutions to customers requests and resolve issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Tax Associate, 11/2017 - 01/2021
Armanino Mckenna Certified Public Accountants & Consultants Northern Ca (Remote), CA,
  • Prepared tax return documents for clients.
  • Collaborated with tax team on various areas such as planning, client interaction and special tax projects.
  • Assessed various angles of tax situations to maximize tax benefit.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Helped clients integrate new tax software with accounting software.
Front Desk/Breakfast Attendant, 05/2015 - 05/2017
Yolanda Yvette Getaways & Excursions Florida, NY,
  • Registered guest, greeted visitors, logged request, and issued room keys.
  • Processed payments for room charges, food and beverage charges.
  • Balanced all rebates.
  • Referred guest to local restaurants and recommended attractions in the area.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Secured guest valuables in main safe or individual boxes.
  • Managed front desk, greeting students and visitors.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored reservations to track incoming parties and special events.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Computed guest billings and posted charges to room accounts.
Reservation Specialist, 03/2013 - 05/2015
  • Always have a consistently professional attitude.
  • Pleasant on and off the phone etiquette and demeanor while answering high volume calls.
  • Top producing for reservations, utilized marketing skills with calls to guest during promotions.
  • Took care of all problem solving with minimal supervision.
  • Made reservations for customers and accurately entered personal information into computer system.
  • Suggested packages and amenities for customers based on individual needs and preferences.
  • Assisted customers with any discrepancies.
  • Took credit card payments over phone and in person.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Boosted bookings [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers.
Education and Training
H&R Block income tax course: , Expected in 2017
H&R Block - ,
Status -
Business and Restaurant management: , Expected in 2014
Penn Foster Career School - Scranton, PA
Status -
High School Diploma: , Expected in 2004
West Valley Occupational Center - Woodland Hills, CA
Status -

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Resume Overview

School Attended

  • H&R Block
  • Penn Foster Career School
  • West Valley Occupational Center

Job Titles Held:

  • Customer Service
  • Tax Associate
  • Front Desk/Breakfast Attendant
  • Reservation Specialist


  • H&R Block income tax course
  • Business and Restaurant management
  • High School Diploma

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