customer service resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Continually solid as a team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
TCP/IP
Desktop support
Customer service expert
Technical documents comprehension
Technical issues analysis
Application support
Written Communication
Analytical and Critical Thinking
PPE Compliance
Equipment troubleshooting
Guest services management
Active Listening
MS Office
Multitasking Abilities
Cultural Awareness
Equipment Repair
Attention to Detail
Dependable and Responsible
Interpersonal Communication
Self-Motivated
Work History
Customer Service, 03/2022 - Current Stack Metallurgical Services Inc. – South Salt Lake, UT,
Provided primary customer support to internal and external customers.
Answered product and service questions, suggesting other offerings to attract potential customers.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Helped streamline repair processes and update procedures for support action consistency.
Configured hardware, devices and software to set up work stations for employees.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Troubleshot copy machines and printers and scheduled service as needed.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Maintained confidentiality of information regarding clients and company.
Helped customers prepare documents required to complete transactions and process requests.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring.
Increased company revenue 7% by selling various investment products.
Identified customer desires and goals through needs-based sales tactics.
Wrote and distributed customer correspondence.
Maintained friendly and professional customer interactions.
Established rapport with new clients to increase satisfaction and loyalty.
Medical Records Clerk, 03/2009 - 02/2011 York Hospital – Wells, ME,
Processed medical records requests from outside providers according to facility, state and federal law.
Maintained patient confidence by keeping patient records information confidential.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained patient records in compliance with security regulations.
Reviewed charts and flagged incomplete or inaccurate information.
Uploaded physician progress notes, history and physicals into electronic medical records.
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Delivered charts to assigned areas of hospital by following established routing procedures.
Prepared and processed forms for government healthcare programs.
Utilized and ushered in EPIC and Excellian Software to manage and confirm patient data, such as insurance, demographic and medical history information.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Maintained database for storage and retrieval of medical records.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Processed patient admission and discharge documentation.
Maintained accuracy, completeness and security for medical records and health information.
Education
Associate of Science: Business Administration And Management, Expected in - Normandale Community College - Minneapolis, MN GPA: Status -
Associate of Science: Business Marketing And Management, Expected in - Minneapolis Community And Technical College - Minneapolis, MN GPA: Status -
Associate of Science: Marketing And Management, Expected in - Central State University - Wilberforce, OH GPA: Status -
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