LiveCareer-Resume

customer service resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Talented at processing high volumes of error-free transactions and meeting departmental goals. Proficient in managing conversational flow and diffusing difficult customer situations.

6 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Office equipment proficiency
  • Problem-solving abilities
  • Clerical support
  • Data evaluation
  • Inbound and outbound calling
  • Customer relations
  • Accounts payable
  • Invoicing and billing
  • Account reconciliation
Experience
Customer Service , 11/2018 to Current
Sargent AerospaceGreenville, SC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Nursing Assistant, 05/2017 to 09/2018
Life Care Centers Of AmericaAlamosa, CO,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Provided basic care to over 12 patients per 12 hour shift by bathing and grooming patients, changing bedding and preparing meals.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
Nursing Assistant, 05/2017 to 09/2018
Life Care Centers Of AmericaAthens, TN,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Provided basic care to over 12+ patients per 12hr shift by bathing and grooming patients, changing bedding and preparing meals.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
Education and Training
High School Diploma: , Expected in 04/2016 to Creek Wood High School - Charlotte, TN
GPA:
: Certified Nursing Assistant , Expected in to NHC Dickson - Dickson, TN
GPA:
Certified Phlebotomist : Phlebotomy, Expected in 08/2016 to Edu Med Partners - Goodlettsville, TN
GPA:

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Resume Overview

School Attended

  • Creek Wood High School
  • NHC Dickson
  • Edu Med Partners

Job Titles Held:

  • Customer Service
  • Nursing Assistant
  • Nursing Assistant

Degrees

  • High School Diploma
  • Certified Phlebotomist

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