customer service resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Leading up to the years of which the point I’m at now, I’ve developed a strong work ethic and open ear to my surroundings. With responsibility and determination I’ve acquired a numerous amount of hands on projects and have been left to complete them supervising a small group to help get the job done.

Waking up for work isn’t as hard when you love what your doing. I’ve learned many different skills over the years and am looking to start a career with a growing and excellent company. I acquire many different skills and am always willing to learn new things. I’ve been on Forklifts and other machinery Most of my career and am a very quick learner when it comes to new And different things.

  • Process improvement
  • Customer service
  • Forklift Driver
  • Business operations
  • Leadership
12/2017 to 09/2018 Customer Service Sargent Aerospace | Torrance, CA,
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Drove sales of sports and outdoor products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Mixed and matched paints according to customer specifications.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
01/2017 to 08/2018 Vanbody Specialist Laforce Inc | Grand Rapids, MI,

-Executed daily operations of Uhaul moving trucks.

-Calibrated testing instruments and installed and repaired equipment to desired needs.

-Inspected components of industrial equipment for accurate assembly and

installation and for defects such as loose connections and frayed wires.

-Repaired and maintained gasoline industrial trucks, electrical, power transmission, brake and other automotive systems.

-Examined protective guards, loose bolts and specified safety devices on trucks, and made adjustments with handtools.

-Installed new ignition systems, aligned front wheels, changed or recharged batteries and replaced other parts, using handtools.

- Read job orders and observed and listened to trucks in operation to determine malfunction and to plan work procedures.

-Cleaned and maintained welding machine parts, using handtools and equipment.

-Repaired or replaced locks, hinges and cranks.

-Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.

-Assisted mechanic in repairing and overhauling Trailers and trucks.

-Oiled and Greased parts threw out the equpiment

-Installed and Removed Decals

  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
02/2016 to 01/2017 Metal Fabricator Marsden South | Hialeah, FL,

- Metal Rack Installments

-Forklift Operator

- Drilled, countersunk and reamed holes in parts and assemblies for bolts, screwsand other fasteners, using power tools.

-Laid out and marked reference points and dimension on materials, using measuring instrumentals and drawings.

- Studied blueprint, drawings and sketches and computed dimensions for layingout

materials and planning model production.

- Wired and soldered electrical and electronic connections and components.

- Assisted in the preparation, installation, repair and rebuilding of metal rack, A-wall

and wiring

- Put Employees on task are hand to get job done

- Making sure co-workers are dressed and act appropriately while on the job site

- Organizing and maintaining the task at hand and a safe work day for co workers.

- Made sure coworkers were comfortable and hydrated threw out work day.

  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
  • Maintained and regularly inspected fabricating machines, hydraulic press brakes and other equipment.
  • Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
05/2016 to 12/2016 Forklift Operator William Sonoma | City, STATE,
  • Recorded count and condition of all cargo received.
  • Loaded items in optimal manner to maximize work efficiency.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Conducted inventory transactions using scanner gun.
  • Scanned materials into and out of inventory using barcode tags.
  • Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
  • Relocated goods from dock area to appropriate storage locations.
  • Inspected lifts before usage to prevent damage to goods.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Accurately received, stored and shipped products safely and efficiently.
  • Organized warehouse inventory according to warehouse plan.
  • Filled out inspection logs at beginning of each shift.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Checked inbound and outbound products, inspected for damage and recorded product code dates.
Education and Training
Expected in 05/2015 High School Diploma | Jackson County High School, Jefferson, GA GPA:

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Resume Overview

School Attended

  • Jackson County High School

Job Titles Held:

  • Customer Service
  • Vanbody Specialist
  • Metal Fabricator
  • Forklift Operator


  • High School Diploma

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