Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
De-escalation Techniques
Building Customer Trust and Loyalty
Verbal and Written Communication
Upbeat and Positive Personality
Understanding Customer Needs
Order and Refund Processing
Calm and Professional Under Pressure
Customer Account Management
Multitasking and Prioritization
Customer Data Confidentiality
Data Entry and Maintenance
Efficient and Detail-Oriented
Inventory Management
Multi-Line Phone Systems
Proactive Self-Starter
Cultural Awareness and Sensitivity
Strong Analytical and Problem Solving Skills
Promoting Brand and Company Identity
Inbound and Outbound Calling
Invoice Preparation and Processing
Time Management
Proficiency in Microsoft Office and G Suite
Computer Proficiency
Administrative and Office Support
Business Development
Team-Oriented and Cooperative
CRM Software
Education
Atlantic Learning Systems New York, NY, Expected in 12/1989 – –GED: - GPA:
Work History
Sargent Aerospace - Customer Service Franklin, IN, 11/2017 - Current
Coordinated policies and procedures to target current and future needs of organization.
Established and monitored customer service standards.
Strengthened customer relationships and authored strategies to provide positive experience for customers.
Processed information with high level of accuracy to satisfy client's needs.
Developed employee skills development guidelines to deliver best-in-class customer experience.
Guided team members with clear directions, timelines, and feedback.
Answered multi-line phones and used active listening skills to assess client's issues and challenges.
Maintained customer account information database by canceling and updating customer accounts.
Organized customer information and account data for business planning and customer service purposes.
Morgan Properties - Manager Beltsville, MD, 01/2011 - 10/2017
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Prepared and recommended long-range plans for development of department personnel.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands.
Maximized performance by monitoring daily activities and mentoring team members.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Approved regular payroll submissions for employees.
Developed and maintained relationships with clients and suppliers through account development.
American National Bank - Teller Ralston, NE, 01/2015 - 09/2017
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