(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Inventory Management
  • Multi-Line Phone Systems
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Strong Analytical and Problem Solving Skills
  • Promoting Brand and Company Identity
  • Inbound and Outbound Calling
  • Invoice Preparation and Processing
  • Time Management
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Administrative and Office Support
  • Business Development
  • Team-Oriented and Cooperative
  • CRM Software
Atlantic Learning Systems New York, NY, Expected in 12/1989 GED : - GPA :
Work History
Sargent Aerospace - Customer Service
Franklin, IN, 11/2017 - Current
  • Coordinated policies and procedures to target current and future needs of organization.
  • Established and monitored customer service standards.
  • Strengthened customer relationships and authored strategies to provide positive experience for customers.
  • Processed information with high level of accuracy to satisfy client's needs.
  • Developed employee skills development guidelines to deliver best-in-class customer experience.
  • Guided team members with clear directions, timelines, and feedback.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Organized customer information and account data for business planning and customer service purposes.
Morgan Properties - Manager
Beltsville, MD, 01/2011 - 10/2017
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Prepared and recommended long-range plans for development of department personnel.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Developed and maintained relationships with clients and suppliers through account development.
American National Bank - Teller
Ralston, NE, 01/2015 - 09/2017
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Executed wire transfers, stop payments and account transfers.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Educated customers on use of banking website and mobile apps.
  • Established rapport with new clients to increase satisfaction and loyalty.

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School Attended

  • Atlantic Learning Systems

Job Titles Held:

  • Customer Service
  • Manager
  • Teller


  • GED

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