Skilled Senior Customer Service Agent committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful Senior Customer Service Agent who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client. Follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax .Guaranteed positive customer experiences and resolved all customer complaints.Executed outbound calls to existing customer base resulting in 30 % increase in sales.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.
Set up new account and schedule moves for logistics purposes. Exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Improved customer ratings by Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues. Follow procedures and quality assurance measures to achieve customer satisfaction rating of 100% within 12 months resulting in 100% higher customer satisfaction ratings.Developed new client retention strategies resulting in an increase of over 30% profit .Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.
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