CUSTOMER SALES AND SERVICE I, HOME LOANS AND INSURANCE
MBA graduate with a proven track record in product marketing, operations, customer sales and service, and account management.
Social networking design/management
MS Windows proficient
Cash flow management
Trusted key holder
Creative problem solver
Exceptional communication skills
Strong client relations
Shipping and receiving professional
Customer Sales and Service I, Home Loans and Insurance11/2010
to 01/2011 Bank of America – Greensboro,
Provided operational support by through seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages and emails for a high-volume financial institution.
Accessed computerized financial information, reviewed files and records to obtain information and respond to requests related to specific accounts in a contact center environment.
Clerical Assistant, Office of Institutional Advancement10/2009
to 06/2010 Athens Technical College – Athens,
Performed data entry, created Excel spreadsheets, fostered and promoted excellent customer service to internal and external customers, in person and by phone.
Assisted in planning the 2010 "Puttin' On The Ritz" event for the Athens Technical College Foundation, as well as Foundation Board meetings.
Developed and maintained donor relations resulting in increased exposure, business to business relationship development, and fundraising.
to 09/2010 Marlow Family – Athens,
Fulltime Caregiver for a spouse battling breast cancer and bipolar disorder.
to 05/2005 Concept LH – London,
Modeled footwear for clients, designers, and technical production staff, completed wearer trials and provided feedback.
Assistant Store Manager11/2001
to 02/2002 Spencer Gifts, Inc., Cary Towne Center – Cary,
Daily retail store management in a mall environment.
Opening and closing the store, daily paperwork, banking, customer service, meeting sales goals, loss prevention and inventory control, processing of merchandise shipments, visual merchandising, and supervision of hourly associates.
Branch Operations Manager01/2001
to 10/2001 Eagle Automotive Acquisition – Raleigh,
Responsible for all duties related to warehouse operations including accounts payable/receivable, cash management and daily deposits, warehouse validity, return authorizations, special orders, supervision of route sales and delivery, training and supervision of 23 associates.
North Carolina Field Representative10/2000
to 09/2003 Mosaic Sales Solutions – Raleigh,
Delivering, installing, and marketing product information for national and regional retailers, building business relationships with store management and personnel, customer assistance and satisfaction, daily store visit reports, stock replenishment, and retail merchandising.
Private Pet Sitter05/1995
to 09/2000 Self Employed – Greensboro,
Provided in-home care, companionship, meals and medication for pets when owners were out of town, reducing stress on owners and pets while separated.
Assistant Store Manager11/1994
to 04/1995 Wilsons The Leather Experts, Hanes Mall – Winston-Salem,
All aspects of retail store management: meeting sales goals; customer assistance and satisfaction; special orders; cash management; inventory control; loss prevention; retail merchandising; training and supervision of sales associates.
to 10/1994 Belk Department Store, Four Seasons Town Centre – Greensboro,
Notified clients of special events, assisted customers with sales, returns, repairs, alterations and layaways.
Responsible for stock replenishment and register operation.
to 02/1994 Polo Ralph Lauren – Greensboro,
Cross-trained on several facets of distribution to both retail and factory outlet divisions: receiving unprocessed merchandise; ticketing, packing, and re-shipping products; processing return authorizations; data entry; warehouse validity reports and inventory control.
Assistant Store Manager03/1990
to 09/1991 Graffiti Cards and Gifts, Brassfield Shopping Center – Greensboro,
Retail store management: cash management; loss prevention; stock replenishment; customer service; retail sales and merchandising; training and supervision of hourly associates.
to 03/1990 Leather n' Wood, LTD., Four Seasons Town Centre – Greensboro,
Retail store operations: customer service; special orders; merchandising; inventory control; loss prevention; shipping/receiving; hiring; scheduling; training and supervision of sales associates.
MBA: International Business2005American Intercontinental University-
University of North Carolina-
Wake Technical College-
North CarolinaCollege Transfer Program
College Transfer Program: 5 1996Guilford Technical College-
05/2010 - Present Phi Theta Kappa International Honor Society Member 10/2009-10/2010 Athens Technical College, Student Ambassadors Association Member Student Ambassador of the Year, 2009-2010 05/2007 - Present American Cancer Society's Relay For Life Participant Volunteer Team "Survivor" Captain, 2010 08/2002-05/2003 Alpha Phi Omega International Service Fraternity Member
accounts payable, cash management, closing, clients, excellent customer service, customer service, customer assistance, data entry, delivery, special events, FTP, hiring, HTML programming, inventory control, loss prevention, Macintosh, marketing, meetings, merchandising, Excel spreadsheets, Excel, Office, PowerPoint, Publisher, 2000, Windows 95, 98, Word, MS Works, MS-DOS, Operating Systems, personnel, receiving, repairs, Retail, retail sales, sales, scheduling, shipping, supervision, phone, Vista