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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

 

MBA graduate with a proven track record in product marketing, operations, customer sales and service, and account management.
Skills
  • Account management
  • Quality assurance
  • Customer targeting
  • Social networking design/management
  • MS Windows proficient
  • Cash flow management
  • Sales background
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Shipping and receiving professional
  • Detail-oriented
Work History
10/2010 to 2011
Customer Sales and Service I, Home Loans and Insurance Healthcare Plus Winnebago, IL,
  • Provided operational support by through seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages and emails for a high-volume financial institution.
  • Accessed computerized financial information, reviewed files and records to obtain information and respond to requests related to specific accounts in a contact center environment.
09/2009 to 05/2010
Clerical Assistant, Office of Institutional Advancement Skechers Lee, MA,
  • Performed data entry, created Excel spreadsheets, fostered and promoted excellent customer service to internal and external customers, in person and by phone.
  • Assisted in planning the 2010 "Puttin' On The Ritz" event for the Athens Technical College Foundation, as well as Foundation Board meetings.
  • Developed and maintained donor relations resulting in increased exposure, business to business relationship development, and fundraising.
07/2006 to 08/2010
Caregiver The Cook & Boardman Group, Llc Florence, AL,
  • Fulltime Caregiver for a spouse battling breast cancer and bipolar disorder.
09/2003 to 04/2005
Footwear Model Skechers Leeds, AL, England
  • Modeled footwear for clients, designers, and technical production staff, completed wearer trials and provided feedback.
10/2001 to 01/2002
Assistant Store Manager Blavity Inc. Los Angeles, CA,
  • Daily retail store management in a mall environment.
  • Opening and closing the store, daily paperwork, banking, customer service, meeting sales goals, loss prevention and inventory control, processing of merchandise shipments, visual merchandising, and supervision of hourly associates.
2001 to 09/2001
Branch Operations Manager Bryllan Llc Brighton, MI,
  • Responsible for all duties related to warehouse operations including accounts payable/receivable, cash management and daily deposits, warehouse validity, return authorizations, special orders, supervision of route sales and delivery, training and supervision of 23 associates.
09/2000 to 08/2003
North Carolina Field Representative Skechers Leesburg, VA,
  • Delivering, installing, and marketing product information for national and regional retailers, building business relationships with store management and personnel, customer assistance and satisfaction, daily store visit reports, stock replenishment, and retail merchandising.
04/1995 to 08/2000
Private Pet Sitter Lowe's Companies, Inc. Orlando, FL,
  • Provided in-home care, companionship, meals and medication for pets when owners were out of town, reducing stress on owners and pets while separated.
11/1994 to 04/1995
Assistant Store Manager Wilsons The Leather Experts, Hanes Mall City, STATE,
  • All aspects of retail store management: meeting sales goals; customer assistance and satisfaction; special orders; cash management; inventory control; loss prevention; retail merchandising; training and supervision of sales associates.
06/1994 to 10/1994
Sales Associate Belk Department Store, Four Seasons Town Centre City, STATE,
  • Notified clients of special events, assisted customers with sales, returns, repairs, alterations and layaways.
  • Responsible for stock replenishment and register operation.
09/1991 to 02/1994
Warehouse Associate Polo Ralph Lauren City, STATE,
  • Cross-trained on several facets of distribution to both retail and factory outlet divisions: receiving unprocessed merchandise; ticketing, packing, and re-shipping products; processing return authorizations; data entry; warehouse validity reports and inventory control.
03/1990 to 09/1991
Assistant Store Manager Graffiti Cards And Gifts, Brassfield Shopping Center City, STATE,
  • Retail store management: cash management; loss prevention; stock replenishment; customer service; retail sales and merchandising; training and supervision of hourly associates.
07/1989 to 03/1990
Store Manager Leather N' Wood, LTD., Four Seasons Town Centre City, STATE,
  • Retail store operations: customer service; special orders; merchandising; inventory control; loss prevention; shipping/receiving; hiring; scheduling; training and supervision of sales associates.
Education
Expected in 2005
MBA: International Business
American Intercontinental University - London,
GPA:

 

Expected in 5 2003
:
University of North Carolina - Greensboro, North Carolina
GPA:
Expected in 5 2000
: Psychology Sociology
Hull University - ,
GPA:
Psychology Sociology
Expected in 5 2002
:
Wake Technical College - Raleigh, North Carolina
GPA:
College Transfer Program
Expected in 5 1996
College Transfer Program:
Guilford Technical College - Jamestown, North Carolina
GPA:
Affiliations
05/2010 - Present Phi Theta Kappa International Honor Society Member 10/2009-10/2010 Athens Technical College, Student Ambassadors Association Member Student Ambassador of the Year, 2009-2010 05/2007 - Present American Cancer Society's Relay For Life Participant Volunteer Team "Survivor" Captain, 2010 08/2002-05/2003 Alpha Phi Omega International Service Fraternity Member
Skills
accounts payable, cash management, closing, clients, excellent customer service, customer service, customer assistance, data entry, delivery, special events, FTP, hiring, HTML programming, inventory control, loss prevention, Macintosh, marketing, meetings, merchandising, Excel spreadsheets, Excel, Office, PowerPoint, Publisher, 2000, Windows 95, 98, Word, MS Works, MS-DOS, Operating Systems, personnel, receiving, repairs, Retail, retail sales, sales, scheduling, shipping, supervision, phone, Vista

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Resume Overview

School Attended

  • American Intercontinental University
  • University of North Carolina
  • Hull University
  • Wake Technical College
  • Guilford Technical College

Job Titles Held:

  • Customer Sales and Service I, Home Loans and Insurance
  • Clerical Assistant, Office of Institutional Advancement
  • Caregiver
  • Footwear Model
  • Assistant Store Manager
  • Branch Operations Manager
  • North Carolina Field Representative
  • Private Pet Sitter
  • Assistant Store Manager
  • Sales Associate
  • Warehouse Associate
  • Assistant Store Manager
  • Store Manager

Degrees

  • MBA
  • College Transfer Program

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