customer sales and service i home loans and insurance resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary


MBA graduate with a proven track record in product marketing, operations, customer sales and service, and account management.
  • Account management
  • Quality assurance
  • Customer targeting
  • Social networking design/management
  • MS Windows proficient
  • Cash flow management
  • Sales background
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Shipping and receiving professional
  • Detail-oriented
Work History
10/2010 to 2011 Customer Sales and Service I, Home Loans and Insurance Healthcare Plus | Winnebago, IL,
  • Provided operational support by through seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages and emails for a high-volume financial institution.
  • Accessed computerized financial information, reviewed files and records to obtain information and respond to requests related to specific accounts in a contact center environment.
09/2009 to 05/2010 Clerical Assistant, Office of Institutional Advancement Skechers | Lee, MA,
  • Performed data entry, created Excel spreadsheets, fostered and promoted excellent customer service to internal and external customers, in person and by phone.
  • Assisted in planning the 2010 "Puttin' On The Ritz" event for the Athens Technical College Foundation, as well as Foundation Board meetings.
  • Developed and maintained donor relations resulting in increased exposure, business to business relationship development, and fundraising.
07/2006 to 08/2010 Caregiver The Cook & Boardman Group, Llc | Florence, AL,
  • Fulltime Caregiver for a spouse battling breast cancer and bipolar disorder.
09/2003 to 04/2005 Footwear Model Skechers | Leeds, AL, England
  • Modeled footwear for clients, designers, and technical production staff, completed wearer trials and provided feedback.
10/2001 to 01/2002 Assistant Store Manager Blavity Inc. | Los Angeles, CA,
  • Daily retail store management in a mall environment.
  • Opening and closing the store, daily paperwork, banking, customer service, meeting sales goals, loss prevention and inventory control, processing of merchandise shipments, visual merchandising, and supervision of hourly associates.
2001 to 09/2001 Branch Operations Manager Bryllan Llc | Brighton, MI,
  • Responsible for all duties related to warehouse operations including accounts payable/receivable, cash management and daily deposits, warehouse validity, return authorizations, special orders, supervision of route sales and delivery, training and supervision of 23 associates.
09/2000 to 08/2003 North Carolina Field Representative Skechers | Leesburg, VA,
  • Delivering, installing, and marketing product information for national and regional retailers, building business relationships with store management and personnel, customer assistance and satisfaction, daily store visit reports, stock replenishment, and retail merchandising.
04/1995 to 08/2000 Private Pet Sitter Lowe's Companies, Inc. | Orlando, FL,
  • Provided in-home care, companionship, meals and medication for pets when owners were out of town, reducing stress on owners and pets while separated.
11/1994 to 04/1995 Assistant Store Manager Wilsons The Leather Experts, Hanes Mall | City, STATE,
  • All aspects of retail store management: meeting sales goals; customer assistance and satisfaction; special orders; cash management; inventory control; loss prevention; retail merchandising; training and supervision of sales associates.
06/1994 to 10/1994 Sales Associate Belk Department Store, Four Seasons Town Centre | City, STATE,
  • Notified clients of special events, assisted customers with sales, returns, repairs, alterations and layaways.
  • Responsible for stock replenishment and register operation.
09/1991 to 02/1994 Warehouse Associate Polo Ralph Lauren | City, STATE,
  • Cross-trained on several facets of distribution to both retail and factory outlet divisions: receiving unprocessed merchandise; ticketing, packing, and re-shipping products; processing return authorizations; data entry; warehouse validity reports and inventory control.
03/1990 to 09/1991 Assistant Store Manager Graffiti Cards And Gifts, Brassfield Shopping Center | City, STATE,
  • Retail store management: cash management; loss prevention; stock replenishment; customer service; retail sales and merchandising; training and supervision of hourly associates.
07/1989 to 03/1990 Store Manager Leather N' Wood, LTD., Four Seasons Town Centre | City, STATE,
  • Retail store operations: customer service; special orders; merchandising; inventory control; loss prevention; shipping/receiving; hiring; scheduling; training and supervision of sales associates.
Expected in 2005 to to MBA | International Business American Intercontinental University, London, GPA:


Expected in 5 2003 to to | University of North Carolina, Greensboro, North Carolina GPA:
Expected in 5 2000 to to | Psychology Sociology Hull University, , GPA:
Psychology Sociology
Expected in 5 2002 to to | Wake Technical College, Raleigh, North Carolina GPA:
College Transfer Program
Expected in 5 1996 to to College Transfer Program | Guilford Technical College, Jamestown, North Carolina GPA:
05/2010 - Present Phi Theta Kappa International Honor Society Member 10/2009-10/2010 Athens Technical College, Student Ambassadors Association Member Student Ambassador of the Year, 2009-2010 05/2007 - Present American Cancer Society's Relay For Life Participant Volunteer Team "Survivor" Captain, 2010 08/2002-05/2003 Alpha Phi Omega International Service Fraternity Member
accounts payable, cash management, closing, clients, excellent customer service, customer service, customer assistance, data entry, delivery, special events, FTP, hiring, HTML programming, inventory control, loss prevention, Macintosh, marketing, meetings, merchandising, Excel spreadsheets, Excel, Office, PowerPoint, Publisher, 2000, Windows 95, 98, Word, MS Works, MS-DOS, Operating Systems, personnel, receiving, repairs, Retail, retail sales, sales, scheduling, shipping, supervision, phone, Vista

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Resume Overview

School Attended

  • American Intercontinental University
  • University of North Carolina
  • Hull University
  • Wake Technical College
  • Guilford Technical College

Job Titles Held:

  • Customer Sales and Service I, Home Loans and Insurance
  • Clerical Assistant, Office of Institutional Advancement
  • Caregiver
  • Footwear Model
  • Assistant Store Manager
  • Branch Operations Manager
  • North Carolina Field Representative
  • Private Pet Sitter
  • Assistant Store Manager
  • Sales Associate
  • Warehouse Associate
  • Assistant Store Manager
  • Store Manager


  • MBA
  • College Transfer Program

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