LiveCareer-Resume

customer representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Providing optimal outcome for customers experience.

Skills
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Good Listening Skills
  • Maintaining Clean Work Areas
  • Team-Oriented and Cooperative
  • Goals and Performance
Education
Colonial Forge High School Stafford, VA Expected in 06/2015 High School Diploma : - GPA :
Work History
City Of Enid, Ok - Customer Representative
Enid, OK, 05/2022 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Grand Circle Travel - Call Center Customer Service Representative
Boston, MA, 11/2020 - 05/2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assist with trouble shooting and making customer feel value
  • Provide excellent optimal outcome for customers
  • Resolve concerns with products and service to help with retention and drive sales.
Domino's Pizza - Delivery Expert
Rochester, NY, 11/2017 - 07/2020
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Maintained accurate logs of deliveries and trips, proving details to Dominos at the end of all shifts.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported customer questions, issues and complaints to management.
  • Interpreted maps and followed written and verbal directions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Submitted receipts and money received from deliveries at end of each shift.
Trugreen - Customer Service Representative
Georgetown, GA, 03/2015 - 11/2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided back up for customer service managers.

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Resume Overview

School Attended

  • Colonial Forge High School

Job Titles Held:

  • Customer Representative
  • Call Center Customer Service Representative
  • Delivery Expert
  • Customer Service Representative

Degrees

  • High School Diploma

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