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Customer Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

To obtain long term employment with a well established organization, where I may fully utilize my skills and abilities. Flexible worker with 12 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Expertly handled technical issues surrounding security systems.

Skills
  • Cash management
  • Cash register
  • Coaching
  • Counseling
  • Customer service
  • English
  • Food safety
  • Internet literate
  • Inventory
  • Managerial
  • Excel
  • PowerPoint
  • Microsoft Word
  • Personnel
  • Read
  • Recruiting
  • Self-motivated
  • Team player
  • Phone
  • Typing
  • PHP
  • MySQL
  • Java
  • C#
Experience
Customer Representative, 05/2017 to 04/2019
City Of Enid, Ok Enid, OK,
  • Monitor for alarms and dispatch or notify customer.
  • Follow complex instructions based on customer needs.
  • Provided customer service for businesses by one the industry's leading security companies.
  • Helped customers trouble shoot alarm system issues and walked down them through multiple functions.
  • Created accurate work orders to help send technicians to resolve issues.
  • Tier 3 customer representatives designated special operations who work hand in hand with special needs security client including government accounts, banks, U.S House of Representatives , Court House ect.
  • Consisted of 8 hours of phone time.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Swing Manager, 06/2015 to 11/2015
Towne Park Ltd. Nashua, NH,
  • Participated in preparation of food.
  • Completed all weekly paperwork.
  • Coordinated and supervised the cleaning and maintenance of the facilities and equipment.
  • Checked food preparation and dining area for cleanliness and proper presentation.
  • Fully participated in greeting customers, taking orders, ringing food and beverage purchases into cash register, collecting payment from customers and making change, assembling order and checking for completeness and correctness, and packing orders for on-premise or take -out dining.
  • Completed and posted the daily or weekly shift work assignment schedule for all personnel in the designated location.
Team Leader, 02/2014 to 11/2014
Aaa Northern California, Nevada & Utah Fairfield, CA,
  • Directed and coordinated inventories consisting of up to 50 employees under my direct management.
  • Maintained an air of professionalism at all times.
  • Conducted all inventories with speed and the utmost accuracy.
  • Accounted for all company equipment at the beginning and end of each inventory.
  • Was in charge of company vehicles on trips as far as Omaha Nebraska.
  • Worked a minimum of 45-55 hours a week.
  • Tasks & Competencies:.
  • Maintained store APH (average pieces per hour), and boosted productivity while still completing all managerial responsibilities.
  • Maintained an above standard APH while working at inventories someone else was conducting.
  • Responsible for training and answering any questions of new employees that were scheduled at my inventories.
Restaurant Manager, 07/2010 to 10/2010
Post Ranch Inn Big Sur, CA,
  • Maintained overall management responsibilities for the Subway Restaurant.
  • Directed, coordinated, and participated in preparing and serving food products.
  • Maintained cleanliness of restaurant and equipment.
  • Demonstrated proficiency in opening and closing the store, cash management, daily and weekly inventory, product and supply orders, sanitation, and food safety.
  • Ensured that the store was staffed with knowledgeable associates as a result of effective recruiting, hiring, training, coaching, and counseling practices.
  • Worked a minimum of 50 to 65 hours a week.
  • Tasks & Competencies:.
  • Completed and posted the daily or weekly shift work assignment schedule for all personnel in the designated location.
  • Observed all personnel at the beginning of work shifts for compliance with appearance and uniform standards.
  • Verbally informed personnel of any menu or price changes, shortages, specials, or other factors that relate to food production.
  • Checked food preparation and dining area for cleanliness and proper presentation.
  • Fully participated in greeting customers, taking orders, ringing food and beverage purchases into cash register, collecting payment from customers and making change, assembling order and checking for completeness and correctness, and packing orders for on-premise or take -out dining.
  • Participated in preparation of food.
  • Completed all weekly paperwork.
  • Coordinated and supervised the cleaning and maintenance of the facilities and equipment.
  • Interviewed, hired, trained, evaluated, and terminated all personnel.
  • Rottinghaus, Subway Overland Park, KS.
  • Restaurant Manager 2/07 - 07/10 Achievements:.
  • Received best Subway store opening in 2009 award.
  • Trained multiple employees to become managers and they received their own stores.
  • Maintained overall management responsibilities for the Subway Restaurant.
  • Directed, coordinated, and participated in preparing and serving food products.
  • Maintained cleanliness of restaurant and equipment.
  • Demonstrated proficiency in opening and closing the store, cash management, daily and weekly inventory, product and supply orders, sanitation, and food safety.
  • Ensured that the store was staffed with knowledgeable associates as a result of effective recruiting, hiring, training, coaching, and counseling practices.
  • Worked a minimum of 50 to 65 hours a week.
  • Tasks & Competencies:.
  • Completed and posted the daily or weekly shift work assignment schedule for all personnel in the designated location.
  • Coordinated and supervised the cleaning and maintenance of the facilities and equipment.
  • Verbally informed personnel of any menu or price changes, shortages, specials, or other factors that relate to food production.
  • Checked food preparation and dining area for cleanliness and proper presentation.
  • Fully participated in greeting customers, taking orders, ringing food and beverage purchases into cash register, collecting payment from customers and making change, assembling order and checking for completeness and correctness, and packing orders for on-premise or take -out dining.
  • Participated in preparation of food.
  • Completed all weekly paperwork.
  • Coordinated and supervised the cleaning and maintenance of the facilities and equipment.
  • Interviewed, hired, trained, evaluated, and terminated all personnel.
Education and Training
Bachelor of Science: Software Engineering, Expected in 05/2023
to
Southern New Hampshire University - New Hampshire,
GPA:
Activities and Honors
References
Professional Reference: Matt Uhl - Subway Regional Manager 816-698-9218 Pamela Gisler - Product label Coordinator Farmland Foods 816-804-1651
Languages
Able to read write, and speak English.
Accomplishments
  • I was nominated to be a member of the National Society of Leadership and success.
  • I have been on the Presidents list for every term enrolled in school.
  • I have received multiple awards for productivity and sales.

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Resume Strength

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  • Measurable Results
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  • Target Job

Resume Overview

School Attended
  • Southern New Hampshire University
Job Titles Held:
  • Customer Representative
  • Swing Manager
  • Team Leader
  • Restaurant Manager
Degrees
  • Bachelor of Science

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