Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Opera PMS, Marriott PMS,Employee Incentive Program, Reservations Systems Marsha, Budgetary Analysis, Payroll Systems LMS, Employee Scheduling, and New Hire Development
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Explained human resources policies and procedures employees.
Resolved personnel issues regarding human resources matters needing clarification, submissions, corrections and follow-ups.
Generated employee tracking reports each month.
Assisted with meeting planning and booking of conference rooms for events.
Created weekly and monthly reports and presentations.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Dispersed incoming mail to correct recipients throughout the office.
Departmental Operations Management, Interpersonal Skills, Inventory Control, Problem Resolution, Employee Scheduling, Staff Development, Staff Training, Problem Resolution, Process Redesign.
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