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CUSTOMER RELATIONS EXECUTIVE Resume Example

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CUSTOMER RELATIONS EXECUTIVE
Summary
Passionate Public Relations scholar, with experience and extensive knowledge  in media and development organization, with remarkable customer service proficiency and a zeal for maximizing sales and attaining goals. Persuasive but polite with notable potential to network with diverse clients, maintain client base hence increasing brand popularity and sales. 
Personal Information
  • Place of Birth: Nairobi Kenya
  • Date of Birth: 4th of June, 1986
  • Present Residence: Atlanta Georgia USA
  • Sex: Female
  • Status: Married with 1 child (age 2)
Experience
CUSTOMER RELATIONS EXECUTIVE05/2011 to 11/2014COBRA SECURITY COMPANY LIMITED - NairobiNairobi, Kenya
  • Dealt with relevant customer complaints, queries and requests for information and provided quality customer service on every call.
  • Ensured that both appropriate and adequate investigation was conducted in all complaint cases.
  • Worked in conjunction with the Operations department to ensure the escalation of operation processes and that service was delivered promptly and effectively.
  • Visited customers to provide a one-to-one platform on service improvement and carried out relevant follow ups.
  • Ensured that the customer service delivered was of the highest quality and that the standard bar continued to be elevated per the business plan at all times.
  • Developed feedback or complaints procedures for customers to use.
  • Managed the implementation process for a new customer from the time the sale was made to the point the service was fully operational.
  • Kept accurate records of discussions or correspondence with customers and wrote monthly reports analyzing the customer service that the company provided.
  • Created, maintained and updated the client database.
  • Developed new communication strategies from time to time that helped reach more potential clients.
  • Created and escalated ideas on Corporate Social Responsibility.
  • Carried the following roles as a Sales and Marketing Representative:-.
  • Determined and identifed the markets to approach.
  • Established common needs from the potential market and strategized on ways to promote the company to the market.
  • Gathered testimonials from already existing and satisfied clients.
  • Formed referral networking groups with other companies who provided services to the same target market.
  • Conducted marketing research from time to time to identify the competition.
ADMINSTRATIVE07/2009 to 02/2010REGIONAL CENTER FOR STABILITY SECURITY AND PEACE IN AFRICANairobi, Kenya
  • Communication and Information Dissemination - liaised with various internal and external stakeholders.
  • Reviewed and submi ed proposals, budgets and grant reports.
  • Handled all office correspondence and regional networking as well compilation and analyzing of data.
  • Handled and managed the organization's database.
  • Assisted in writing, editing and layout of publications.
  • Conducted research on various issues related to governance, gender issues, peace and stability.
  • Project Plans - developed and wrote program plans for implementation.
  • Reports - generated reports for various constituents as needed.
  • Executed fundraising and proposal development.
ADMINISTRATION ASSISTANT10/2008 to 06/2009MEDIA POLICY RESEARCH CENTERNairobi, Kenya
  • Liaised with the media for coverage of events, high level seminars and meetings.
  • Coordinated company meetings and events which included scheduling and se ing up conference rooms, securing proper equipment, arranging for video conferencing, sending reminders and arranging for catering.
  • Prepared a variety of documents including client proposals, le ers and emails.
  • Maintained an accurate filing system for easy access to financial records, client records and research.
  • Created agendas for meetings, prepared handouts and PowerPoint presentations needed for meetings.
  • Managed and upgraded the company's website regularly.
  • Wrote, edited, proofread and laid out publications on marketing and other documents prior to distribution.
  • Carried out photography during events.
  • Performed related office functions and research activities.
INTERN07/2008 to 09/2008ROYAL MEDIA SERVICES
  • Was involved in the dissemination of information to both internal and external publics of the organization Welcoming guests for the morning Power Breakfast Show.
  • Formed part of the team involved in organizing of In-house corporate events as well as external events.
  • Assisted in identifying ideas for corporate social responsibility programs.
CUSTOMER SERVICE AND ADMINSTRATIVE EXECUTIVE08/2015 to CurrentMASHAFREIGHT INCDecatur, GA
Managing office inventory and placing new orders
Updating employee paperwork records
Networking with different businesses to maximize sales
Writing professional business correspondence
Drafting internal documents and memoranda
Liasing with customers to ensure satisfaction. 
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Education and Training
Bachelor of Arts: Communication, Journalism and Media Studies2009University of NairobiNairobi, KenyaCommunication, Journalism and Media Studies (Public Relations Option)
Computer Applications 2006United Micro Care Systems Nairobi, Kenya
High School Diploma2004Nguviu High School Nairobi , Kenya
Languages
English and Swahili.
Skills
Professional and friendly,Careful and active listener,Attention to detail,Strong verbal skills, Perfect writing skills,Reading comprehension ,Ability to multitasking,Good editing skills,Basic management skills,Interactive networking skills,Self creative problem solving ability,Ardent team player,Fast and active leaner,Telephone skills,Scheduling,Computer proficiency, Data entry,Documentation,Report writing,Time management,Organized,Critical thinking,
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Activities

  • Creative Writing
  • Socializing and networking
  • Cooking and hosting family and friends for social encounters
  • Basic home improvement crafts
  • Reading and exchanging books.
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Resume Overview

Companies Worked For:

  • COBRA SECURITY COMPANY LIMITED - Nairobi
  • REGIONAL CENTER FOR STABILITY SECURITY AND PEACE IN AFRICA
  • MEDIA POLICY RESEARCH CENTER
  • ROYAL MEDIA SERVICES
  • MASHAFREIGHT INC

School Attended

  • University of Nairobi
  • United Micro Care Systems
  • Nguviu High School

Job Titles Held:

  • CUSTOMER RELATIONS EXECUTIVE
  • ADMINSTRATIVE
  • ADMINISTRATION ASSISTANT
  • INTERN
  • CUSTOMER SERVICE AND ADMINSTRATIVE EXECUTIVE

Degrees

  • Bachelor of Arts : Communication, Journalism and Media Studies 2009
    Computer Applications 2006
    High School Diploma 2004

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