customer financial service agent resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Skills
Strong organizational skills
Sharp problem solver
Courteous demeanor
Customer service expert
Seasoned in conflict resolution
Telephone inquiries specialist
Adaptive team player
Experience
10/2016 to Current
Customer Financial Service AgentDippin' Dots Ice Cream – Aurora, IL,
Complete transactions with customers whom would like to make a payment towards their
account with Verizon Wireless
Top Down Negotiate on the minimum in order to restore their services
Customer Financial Services is where as an agent we speak with all of our customers and
notify them of late fees and reconnect fees in order for their lines to stay active at all times
Set up (EPAs) Extended Payment Arrangements which are within two weeks meaning 14 days
and each customer would make a payment every two weeks in order to get current on their
account
Advise customers of their due date, advise them of the option of future dating a check with
Verizon Wireless if they would like to have their services not interrupted etc.
08/2016 to 10/2016
Cashier/SalesTrek Bikes – Asheville, NC, Worked as a team member performing cashier duties, product assistance and cleaning. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed.
06/2016 to 08/2016
Warehouse AssociateMacy Distribution Center – City, STATE,
Worked effectively in various parts of the facility, stocking and displaying merchandise.
Knowledgeable of maintaining merchandise, prices while utilizing products to meet
customer needs.
Communicated effectively with customers and other associates.
Unloaded merchandise from
delivery trucks and placed stock in the appropriate location.
Maintained accurate inventory
control by categorizing merchandise in bins by department, labeled overstock merchandise,
scanned merchandise daily, and adjusted inventory levels in the perpetual inventory
system.
Utilized handheld scanner to identify items needed on the sales floor and retrieved
merchandise from inventory bins, occasionally utilized a ladder or power equipment, such as
a power jack or sky lift.Ensured a safe and clean environment by maintaining safety
standards.
Assessed customer needs and responded to questions.
03/2013 to Current
Event Planner Assistant - As NeededRRM Event Planners – City, STATE,
Organize events as an event planner assistant.
Correspond with event planning team, venue
managers, and vendors.
Organize events such as; Birthday Parties, Private Events and
Festivals, operate a multi phone system, answer phones and route calls to appropriate
person.
File event documents, route file to appropriate department.
Served event appetizers as
needed.
Correspond with Senior Event Manager.
Create graphic designed flyers and initiate campaigns to bring new customers.
Complete
event planner documents for upcoming events.
Initiate ideas for upcoming events.
Presented solutions to complex design problems in presentations, click-through prototypes
and design specifications.
Education and Training
Expected in 2018 to to
Associate of Applied Science: Business Administration Kaplan University - Davenport, Iowa GPA: Business Administration
Expected in to to
Coursework includes Entrepreneurial Management
Coursework includes Organizational Behavior
Coursework includes Economics
Learning strategic planning within a business, critical thinking, problem solving skills etc.: - , GPA:
Activities and Honors
Highly qualified, detail-oriented and hardworking individual who has more than 3-5 years of cash
handling, and customer service experience. Expert computing and technology skills including
competence in multiple software applications. Strengths include cash handling, customer service,
file management,and inventory control. Organized, reliable and strong customer service skills.
Part-time event planner assistant who uses my time management skills in order to provide good
customer service.
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Resume Overview
School Attended
Kaplan University
Job Titles Held:
Customer Financial Service Agent
Cashier/Sales
Warehouse Associate
Event Planner Assistant - As Needed
Degrees
Associate of Applied Science
Coursework includes Entrepreneurial Management
Coursework includes Organizational Behavior
Coursework includes Economics
Learning strategic planning within a business, critical thinking, problem solving skills etc.