Customer Engineer II Resume Example
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CUSTOMER ENGINEER II
Career Overview
Provided installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. Had ownership of customer problems or incidents until the situation had been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. Performed Tier II/III work on products and services of medium-high complexity.
Accomplishments
Provided continuity of customer operations and high levels of customer satisfaction. Responded to and resolved an average of 7 field service requests per day. Contractual 2 to 4 hour response with 4 to 8 hour repair completion.
Work Experience
Ricoh Americas CorporationOctober 1987 to January 2013Customer Engineer II
Fenton , MO
Fenton , MO
- Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25).
- Primary services included hardware maintenance, installation, upgrades, modifications, network management, multi-vendor maintenance and software support.
- Key Areas of Responsibility was to Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
- Troubleshooting and testing down to PCB and component level.
- Customers serviced such as, Bank of America, Chase, Wal-Mart, Smart and Final, JC Penneys, Cisco, 3com, AT&T.
Education and Training
ITT Technical Institute1987Bachelor of Science: Automated Manufacturing TechnologyCity, State, USA
ITT Technical Institute1986Associate of Science: Electronics Engineering TechnologyCity, State, USA
National Technical Schools1983Associate of Science: Computer and Electronics TechnologyCity, State, USA
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Resume Overview
School Attended
- ITT Technical Institute
- National Technical Schools
Job Titles Held:
- Customer Engineer II
Degrees
- Bachelor of Science : Automated Manufacturing Technology
Associate of Science : Electronics Engineering Technology
Associate of Science : Computer and Electronics Technology
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