Accomplished Customer Engineer II bringing more than 8 years in hardware maintenance and repair of automated teller machines. Team collaborator consistently interfacing with customer engineers and the triage team to achieve quality issue resolutions.
System checks and troubleshooting
Computer diagnostics and repair
Customer Engineer II Duluth, GANCR/Sep 2008 to Current
Install and update ATM software 2 Percent.
Maintain spare equipment, parts and manage inventory 14 Percent.
Supply technical and customer service support by phone and in person 21 Percent.
Run diagnostic tests to verify functionality of ATM equipment 33 Percent.
Converse with customer technical support to resolve issues 3 percent.
Perform upgrades and modification to equipment.
Communicate in the field as a team player 10 Percent.
Per company policy follow strict safety procedures and consistently demonstrate safety as a value.
Train new CEI and encouraged growth during development process.
Escalate field chronic units to triage team for a resolve 7 Percent.