LiveCareer-Resume

customer resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Ability to Lift 50 Pounds
  • Problem-Solving
  • Customer Relationships
  • Delivery Verification
  • Valid Driver's License
  • Payment Processing
  • Dependability and Honesty
  • Fee Collection
  • Strong Working Relationships
  • Two-Way Radio Operation
  • Safe Driving Practices
  • Customer Service
  • Payment Collection
  • Customer-Oriented
  • Signature Verification
  • Written and Verbal Communication
  • Dispatch Collaboration
  • Fluent in English
Education and Training
Nanakuli High School Waianae, HI, Expected in 06/1998 High School Diploma : - GPA :
Experience
Native Hawaiian Veterans - Customer
Herndon, VA, 06/2021 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Native Hawaiian Veterans - Customer Service Agent
Honolulu, HI, 11/2014 - 05/2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Researched and resolved customer issues.
  • Tagged checked baggage with appropriate destination with accuracy rate.
  • Greeted crew members, flight attendants and passengers.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Printed itineraries and tickets for average of numerous passengers each day.
Us Anesthesia Partners - Customer Service Agent
Canon City, CO, 06/2012 - 11/2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Searched for and located available seats, cabins and flights for passengers.
  • Utilized trip schedules and rate books to determine transportation times, routes and prices for customers.
  • Gave public address announcements regarding vehicle and aircraft arrivals and departures.
  • Checked luggage and directed passengers to concourses and piers.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Tagged checked baggage with appropriate destination with accuracy rate.
  • Greeted crew members, flight attendants and passengers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Printed itineraries and tickets for average of numerous passengers each day.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Apria Healthcare - Customer Service Specialist
City, STATE, 07/2007 - 03/2012
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Utilized technology and specialized software to maximize productivity.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Nanakuli High School

Job Titles Held:

  • Customer
  • Customer Service Agent
  • Customer Service Agent
  • Customer Service Specialist

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: