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Customer Care Technical Support Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly skilled, on multiple levels of customer care and service, with twenty years of professional experience working, building and maintaining solid client relationships as well as resolving complex customer service issues in a timely and efficient manner, with a vast knowledge and experience of working with the general public as well as unique and diverse portions of our community from all various backgrounds and fields.

Highlights
  • Exceptional interpersonal telephone etiquette
  • Patient and compassionate
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Dedicated problem solver
  • Customer service expert
  • Excellent writing and critical thinking skills
  • Interpersonal, oral, and written communication skills
  • Understands and uses proper grammar in all forms of communication's
  • Proficiency with Windows and Microsoft applications
  • Conflict resolution proficient
  • Strong communicator
  • Excellent interpersonal skills
  • Team player
  • Program development
  • Natural leader
  • Skilled counselor
  • Ability to maintain accurate client records
  • Able to work independently and as a member of a team
  • Aware of legal and ethical standards
  • Comfortable with diverse populations
  • Trained in emergency response
  • Sound judgment
  • Experience working with disabled persons
  • Troubleshooting proficiency
  • Tactful and respectful
  • Self directed

Education
Jefferson Community College Louisville, KY Expected in Associate of Arts : General Studies - GPA :

General Studies

Marine Corps Meteorology (Keesler AFB) Marine Corps Weather School Trinity High School Louisville, KY Expected in High School Diploma : College Preparatory - GPA :

Team Captain, three time, undefeated, all-state Kentucky football champion

Experience
American Standard Companies Inc. - Customer Care Technical Support
Mansfield, OH, 01/2013 - Current
  • I provide exceptional customer care and service by managing accounts, overseeing billing, accounts receivable & payable, balancing and updating accounts, codes and their promotions, along with advanced technical support for cable communications, high definition digital equipment, high speed Internet, phone and home security services.
  • I also train and effectively provide technical guidance and support for team members, other divisions and third party partners and companies.
  • As well as maintaining the highest standards and levels of security and confidentiality with customers personal information, billing and data.
Charter Schools Usa - Customer Care Service Representative
Ocoee, FL, 05/2011 - 2013
  • I demonstrated strong professional sales and telemarketing skills by providing excellent customer service and care.
  • Maintained accounts and generated new resources of revenue by recruiting individuals, businesses and academic institutions to hold fund raising events that directly benefited and supported the mission, research and care of the patients at the hospital.
Charter Schools Usa - Director of Guest Relations and Security
Mooresville, NC, 2008 - 05/2011
  • I supervised and implemented the operations and production strategies for MMA sporting events that were held in major arenas across the country with closed circuit broadcasts.
  • I worked with third parties to coordinate with vender's, catering merchandisers as well as special event entertainers.
  • I was also responsible for the personal and overall security of events including ticket sales, prize purses for the athlete's, entertainer's and VIP celebrities.
  • Planned and organized corporate media and other special events.
  • Managed the editorial content, design and distribution of the external company website.
  • Assisted in all media, press and public relations issues.
Our Lady Of Peace - Mental Health Counselor
City, STATE, 11/2004 - 2008
  • I was responsible for giving exceptional and compassionate care and treatment that was prescribed by doctors for my patients assigned to my units.
  • I developed, implemented, taught and lead treatment plans and group sessions that further helped in the healing and recovery process of my patients
  • I supervised, monitored and gave counsel to patients of various social economic backgrounds, races and ages from adolescents, teenager, young adult, adult to geriatrics, who were diagnosed with various mental disorders, abuse issues including substance, physical, sexual, emotional, along with suicidal or homicidal ideation's and anger management issues.
Haverty's Furniture Fair - Professional Sales
City, STATE, 02/2000 - 11/2004
  • I demonstrated strong sales and customer service skills in interior design and home decor for my client's
  • Demonstrated knowledge of PC-based software applications such as word processing spreadsheets, and data base management.
  • Shared product knowledge with customers while building excellent personal report Worked as a team member to provide the highest level of service to customers.
  • Demonstrated that customers come first by serving them with a sense of personal pride and satisfaction that I was providing them the best customer experience possible.
  • Maintained friendly and professional customer interactions.
  • Received and processed cash and credit payments for in-store purchases.
  • Exceeded targeted sales goals by regularly making bonus and team member awards
United States Marines Corps - Meteorology Weather Marine
City, STATE, 07/1997 - 02/2000
  • I was responsible for observing all current astrological data in the atmosphere, recording forecast weather predictions and transmitting weather warnings for the air station and other Marine Corps units.
  • Maintained a Secret security clearance to view and disseminate classified data and information.
  • Trained and instructed subordinate junior Marines
  • Effective decision-maker in high-pressure environments.
  • Patrolled areas and allowed restricted area access for authorized personnel.
  • Worked closely with the Company Command officers on our air station to accomplish a variety of missions and tasks assigned.
  • I was also the head quarters Barracks Manager where I supervised and lead Marines and all operations that took place within the barracks on a daily basis.
Our Lady Of Peace Hospital - Mental Health Counselor
City, STATE, 1995 - 07/1997
  • I was responsible for giving exceptional and compassionate care and treatment that was prescribed by doctors for my patients assigned to my units.
  • I developed, implemented, taught and lead treatment plans and group sessions that further helped in the healing and recovery process of my patients
  • I supervised, monitored and gave counsel to patients of various social economic backgrounds, races and ages from adolescents, teenager, young adult, adult to geriatrics, who were diagnosed with various mental disorders, abuse issues including substance, physical, sexual, emotional, along with suicidal or homicidal ideation's and anger management issues.
Kentucky Department Of Corrections - Corrections Officer, E-Squad First Responder
City, STATE, 1993 - 1995
  • I supervised and was responsible for maintaining proper order, security, and discipline of the prison and its inmates.
  • I conducted interviews, collected evidence and completed reports for investigations pertaining to inmate violations and potential additional charges of criminal behavior.
  • I was also a member of the E-Squad that responded to emergency crisis situations.
  • I worked and trained with other state and local departments, officers and officials to enhance my skills as well as to improve and implement new tactics, policies and procedures
  • Assisted in restraining violent and unruly inmates.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Safely transported inmates to and from work sites.
  • Maintained records and logs of man hours, materials and equipment used.
  • Conducted internal security checks
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Attended regular trainings and maintained appropriate certifications.
Skills

Microsoft Word, Office, Outlook, Excel, Power Point, Lync, Icoms, ADD, Rio, Unified and computer programs, processing payments, billing, cable, customer service, customer care, research, investigating, data entry, word processing, recording, spreadsheets, advanced technical support, telemarketing, phone and communication skills, professional and friendly, strong public speaker, careful and active listener, multi-tasker

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Resume Overview

School Attended
  • Jefferson Community College
  • Marine Corps Meteorology (Keesler AFB) Marine Corps Weather School Trinity High School
Job Titles Held:
  • Customer Care Technical Support
  • Customer Care Service Representative
  • Director of Guest Relations and Security
  • Mental Health Counselor
  • Professional Sales
  • Meteorology Weather Marine
  • Mental Health Counselor
  • Corrections Officer, E-Squad First Responder
Degrees
  • Associate of Arts
  • High School Diploma

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