CRC Service Supervisor Resume Example Thompson Tractor Co.

CRC SERVICE SUPERVISOR

Professional Summary

Experienced Service Supervisor with 26 years leading a team of diverse members by setting high expectations and treating everyone professionally. Dependable, reliable salesperson focused on driving customer engagement and satisfaction answering technical concerns and offering service opportunities. Excellent at training and mentoring team members to deliver world class-service and improve customer interactions. Superb conflict resolution and de-escalation abilities.

Eager to leverage knowledge and skills in a dynamic new position with long-term career potential and room for advancement.

Skills

Scheduling
Repair
Staff Management
Product Knowledge
Safety Training
Team Leadership
Training and Development
Customer Relations
Schedule Management

Team Building
Inter-department collaboration
Training and mentoring
Recordkeeping strengths
Report preparation
Service standard compliance
Cost Center management
Customer Complaint Resolution
Client Needs Assessment

Work History

Service Supervisor07/2012 to Current
Thompson Tractor Co., Birmingham, AL

Assisted with training and development of team members.
Monitored team's performance and gave feedback when necessary.
Resolve customers about concerns with products or services to resolve problems and drive sales.
Communicate with customers to provide price quotes, discuss needs and return times for components.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Oversee a team of 24 technicians for four shops that include diesel engines, hydraulic pumps and motors, hydraulic cylinders, and a CNC machine shop.
Maintained tools and equipment to foster safe and consistent operation.
Supervised team member performance to meet client deadlines and requirements.
Inspect in-progress and completed rebuild projects, checking for customer needs, worker safety and best-in-class final results.

Field Service Technician04/2003 to 07/2012
Thompson Tractor Co., Birmingham, AL

Diagnosed equipment malfunctions by analyzing technical data using Cat ET applications.
Managed all on-site and off-site installation, repair, maintenance and test tasks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Investigated and corrected mechanical problems with Caterpillar earth moving and mining equipment.
Operated all hand tools and power equipment according to company safety procedures.
Performed annual service visits and completed preventative maintenance on all systems.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Interacted with all necessary partners including vendors, upper management and peers.
Properly completed work reports for each field visit.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Discussed and recommended service options with customers, explained down time, and cost involved.
Produced extensive service reports.
Reviewed technical documentation to complete equipment maintenance and repair with 1% or less error.

Service Technician08/1994 to 04/2003
Thompson Tractor, Birmingham, AL

Performed repair and maintenance on Cat earth moving equipment operating at peak performance.
Documented all changes and actions in computer-based tracking system.
Reviewed technical documentation to complete equipment maintenance and repair.
Assisted team members with earth moving equipment troubleshooting and diagnostics.
Performed maintenance duties and safely handled chemicals and solutions.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Adhered to safety protocols and policies to reduce workplace hazards.
Operated all hand tools and power equipment according to company safety procedures.
Performed annual services and completed preventative maintenance on all systems.

Education

High School Diploma: : 05/1992

Mortimer Jordan High School - Morris, AL

Resume Overview

Companies Worked For:

Thompson Tractor Co.
Thompson Tractor

School Attended

Mortimer Jordan High School

Job Titles Held:

Service Supervisor
Field Service Technician
Service Technician

Degrees

High School Diploma : 05/1992

CRC Service Supervisor Resume Example

Resume Score: 80%

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