cps resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Experienced in oversight and administration of multiple departments and programs, delivering service that is equitable, efficient, effective, consistent and comprehensive along with excellent client and team management skills. Action-oriented with strong ability to represent within the community and communicate effectively with diverse cultures. Talented professional considered a knowledgeable leader and dedicated problem solver. Bringing over 20 years of combined valuable expertise to forward agency fidelity while ensuring whole family care. Attentive to detail with professional experience as CPS, IHS/PAs, and Foster Care in 3 states. Skilled at conducting home visits, interviews and environmental assessments. Experienced with foster care and adoption processes. Proficient in [Software].

Core Qualifications
  • Child Welfare Excellence; Development, Safety, and Family Unity
  • Intake to Permanency: with reunification as main goal
  • Community Outreach expert with outstanding Social Work and Case Management abilities
  • Able to manage crises in a calm and productive manner
  • Able to work independently and as a member of a team
  • Superior Negotiation, Mediation, Facilitation, and Conflict Resolution skills
  • Excellent interpersonal skills
  • Proficient in date and trends analysis and computer use
  • Working with excellence daily
  • Professional Experience in CPS, IN-Home, PAs, and Foster Care
12/2021 to 06/2022
CPS State Of Montana DPHHS City, STATE,
  • Worked directly with families (ICWA) referred to CPS, in need of or already have state intervention, provided services: In and Out of Home, treatment, support, Parent Aid, housing, transportation, and financial assistance in order to prevent removal or to ensure reunification;
  • Developed relationships and collaborated with foster children, Foster Families, Parents, Kinship, and CPS workers in several cities, and participated in monthly events and extensive trainings: ACEs, CFARS, SUD, DV, Suicide Prevention, Abuse and Neglect;
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case;
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home;
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs;
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect;
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources;
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development;
  • Documented data and completed accurate updates to case records: Home visits, placements, foster or kinship, adoption, reunification. Documented all services and collect required data for evaluation;
  • Maintained detailed case histories, metrics and reports to meet strict standards;
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support service;
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs;
  • Facilitated family meetings to ensure communication and collaboration between family members;
  • Contributed to Tribal court proceedings on the Fort Peck Tribe, advocating for family's best interests and recommending balanced solutions;
  • Maintained utmost confidentiality of all clients' information and records in accordance with federal, state and county requirements;
  • Provided community resource information to the public by creating, researching, developing and providing Tri-fold Resource Referral Guides to clients, community members, churches, other agencies/organizations, and CPS workers;
  • Referred clients to other support services as needed such as medical, housing, social services, employment, education, and legal services;
03/2008 to 12/2021
Social Services/Director Self-Employeed City, STATE,
  • Created employment during crisis and as needed based on community, monitored performance and outcomes for successful delivery of services;
  • Established and maintained relationships with key stakeholders, community members, politicians, and emergency response teams;
  • Conducted community workshops to promote different programs and educate public on available services: Emergency Evacuations, Natural Disasters, and Mass Shootings;
  • Advocated for social and community service programs to increase awareness and funding;
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs;
  • Spearheaded fundraising efforts to support social and community service initiatives: acquiring grants and donations;
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities;
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team;
  • Provided leadership, guidance and support to staff members;
  • Assessed community needs and identified resources for social and community service programs;
  • Analyzed trends and data to inform decision-making and program development;
  • Developed and implemented training programs for staff and community programs for volunteers and members;
  • Participated in community events to promote services and engage with public;
  • Conducted outreach activities to engage varied participants in programs;
  • Managed volunteer programs focused on providing community services to underserved populations;
  • Partnered with local organizations to expand access to social and community services;
  • Provided In Home Care and Services to vulnerable population, children NB-14 years, and seniors & COVID Homeschool program;
  • Supervised visits and Parent Aid for Family Court;
12/2001 to 11/2007
Educator/Specialist Wapato School District/NCAC City, STATE,
  • Oversaw program, participants, and worksites for Non-Profit organization(s). Contracted with DSHS and YAKAMA Nation;
  • Highly Proficient Specialist with amazing Case Management and Social Worker skills that result in participant and program success;
  • Built relationships, collaborated, and communicated with program participants, students, children, parents, DSHS, YAKAMA Nation, CPS, Probation, local police department and area agencies to provide the best living environment that is safe, nurturing, and educational;
  • Provided Support Services, Appropriate Referrals to reduce barriers, In Home Visits, Service Plans, and necessary trainings;
  • Chose materials and developed lesson plans to enhance skills for individual students experiencing homelessness, Foster Care, Kinship, ACEs, drug and alcohol addiction, and family dysfunction;
  • Monitored student/participants progress and adjusted instruction to meet individual needs;
  • Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code;
  • Collaborated with administrators, directors, co-workers, government representatives to develop school-wide initiatives to promote academic excellence and increase program awareness;
  • Trained and supervised teen parents and their children (0-5 yrs) in alternative school and Childcare Lab on how to apply best parenting practices, discipline, care, affection, and child development;

02/1996 to 05/2001
Store Manager/Sales Executive Steve Hahn/Fleetwood/Maid O Clover/Target City, STATE,
  • Operations, Administration, and Oversight of Multiple Departments;
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits;
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close;
  • Analyzed past sales data and team performance to develop realistic sales goals;
  • Achieved sales goals and service targets by cultivating and securing new customer relationships;
  • Established and maintained positive relationships with vendors to determine product availability and quality;
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products;
  • Kept detailed records of daily activities through online customer database;
  • Trained new employees on customer service, money handling and organizing strategies; Onboarded and new hire documentation;
  • Contributed to team objectives in fast-paced environment;
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base;
  • Consulted with businesses to supply accurate product and service information;
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor;
  • Contributed to event marketing, sales and brand promotion;
  • Maximized performance by monitoring daily activities and mentoring team members;
  • Accomplished multiple tasks within established timeframes;
  • Maintained professional, organized, and safe environment for employees and patrons;
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground;
  • Managed and motivated employees to be productive and engaged in work;
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments;
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers;
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement;
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs: Scheduling for 125 employees;
Expected in to to
Bachelor of Arts: Major in Law & Justice
Central Washington University - Ellensburg, WA
  • Criminal Psychology Almost Minor
  • Dean's List
  • Honor Roll
  • Organized, Lead, and Facilitated Study Groups

Expected in to to
Associate of Arts:
Yakima Valley Community College - Yakima, WA
  • Presidents List
  • Honor Roll
  • ECE
Professional Affiliations


National Criminal Justice Society Member



Board Member




  • Non-Proft Organizational Management
  • Food Handlers Permit
  • CPR/First Aid
  • Caregiver Core Training
  • Right Response

Suicide Prevention, CFARS, ACEs, PAs, FCT,,

  • In Home Care Aid Training
  • Mediator

Volunteer Work

  • VP of Board of Directors Rancho Tehama Association 2017-2019
  • Mediator for DRC Yakima and Kittitas Counties 2005-2013
  • AAU, Boys and Girls Club 1997-2007
  • Homeless Count, Food Bank, Work Release, Community Committees, Churches, Schools 1994-Current


  • 2010 "DIVA" AWARD for the Mediator with the most Volunteer Hours in the Year


  • "PLAYMATION with ALEXANDER & BENJAMIN" ISBN #1-41206153-9 2005-Current


  • Management & Leadership Skills: Planning & Execution — Highly Proficient March 2020 Planning and managing resources to accomplish organizational goals.
  • Early childhood development — Expert March 2021 Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Building relationships for childcare providers - Highly Proficient September 2021 Build positive and productive relationships with families. Ability to learn about, respect, and support cultural, linguistic, ethnic, socio-economic, or other differences between families.
  • Case Management & Social Work — Highly Proficient October 2019 Prioritizing case tasks, gathering information, and providing services without judgment
  • Scheduling — Highly Proficient April 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Teamwork: Interpersonal skills — Highly Proficient August 2021 Responding to challenging team situations at work
  • Verbal communication — Highly Proficient February 2021 Speaking clearly, correctly, and concisely
  • Customer service manager — Highly Proficient February 2021 Managing customer service representatives and resolving customer issues
  • Work style: Reliability — Highly Proficient September 2021 Tendency to be reliable, dependable, and act with integrity at work

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Central Washington University
  • Yakima Valley Community College

Job Titles Held:

  • CPS
  • Social Services/Director
  • Educator/Specialist
  • Store Manager/Sales Executive


  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: