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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly skilled and enthusiastic professional with more than 19 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Enthusiastic Medical Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient and clinic practice needs. Motivated to learn, grow and excel in patient relations.

Skills
  • Seasoned in medical clinical procedures
  • Medication dispensing
  • Drug utilization review
  • Therapy programs
  • Wellness services
  • Occupancy strategies
  • Hiring and recruitment
  • Profit improvements
  • Staff Management
  • Team Building
  • Relationship building and retention
  • Project oversight
  • Training and mentoring
  • Accreditation coordination
  • Immunizations
  • Inventory and restocking
  • Patient education and counseling
  • Drug inventory management
Education
Texas Lasar Institute Houston, TX, Expected in 10/2014 LTS : Aesthetic/Lasers - GPA :
Lufkin High School Lufkin, TX Expected in 05/1999 High School Diploma : - GPA :
Angelina College Lufkin, TX Expected in Certification : Nursing/Psycology - GPA :
Work History
Concentra - CPS
Phoenix, AZ, 03/2021 - Current
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Educated patients and families on treatment procedures and answered questions for thorough home care plans.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Delegated tasks and provided leadership for nurses and support personnel.
  • Supervised staff
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Catholic Charities Of The Archidiocese Of Washington - Medical Clinic Manager
Waldorf, MD, 04/2013 - Current
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
  • Coordinated departmental operations according to administrative, legal and medical guidelines.
  • Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Handled job duties for staff members which were unavailable or out of office.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
  • Developed close working relationships with front office and back office staff.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Assisted with regulatory issues such as compliance.
  • Prepared and administered medications to alleviate patient symptoms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Aided with prescription refill requests.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 25 employees.
Department Of Defense - Nurse Manager
Charleston, SC, 09/2010 - 04/2013
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Exercised exemplary clinical judgment when making care decisions.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Updated patient charts using eClinicalWorks with data such as medications to keep records current and support accurate treatments.
  • Conducted patient assessments and developed treatment plans.
  • Delivered expert case management, milieu management, medication administration and emergency intervention.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
Childrens Clinic Of Lufkin - Nurse
City, STATE, 09/2004 - 08/2009
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
  • Spearheaded and implemented standardized processes to control supply and inventory management.
  • Educated family members and caregivers on patient care instructions.
  • Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
  • Administered medications to patients and monitored response to medications.
  • Maintained constant communication with physician and other members of care team.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions.
  • Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Performed routine wound care and dressing changes on schedule.
  • Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Analyzed patient responses to medications, therapies and variances in plans of care.
  • Provided comprehensive data on patient care, hospital procedures and nursing best practices.
  • Orchestrated quality-driven, cost-effective care for as many as 250 patients each day in high-volume clinic setting.
  • Instructed new parents on precautions to raise awareness of infant care, critical vaccinations and proper sleep positions.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

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Resume Overview

School Attended
  • Texas Lasar Institute
  • Lufkin High School
  • Angelina College
Job Titles Held:
  • CPS
  • Medical Clinic Manager
  • Nurse Manager
  • Nurse
Degrees
  • LTS
  • High School Diploma
  • Certification