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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with excellent patient evaluation and advocacy. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.

Skills
  • Caregiver Relations
  • Observation Documentation
  • Fluid Measurement
  • Electronic Recordkeeping
  • Willingness to Learn
  • Medical Terminology
  • Multitasking and Prioritization
Work History
9/14/20 to Current COVID Screener /Nurse Assistant Ahmc Healthcare Inc. | Moss Beach, CA,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated and maintained database systems, office files, inventory, and mailing lists.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
  • Executed record filing system to improve document organization and management.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
03/2020 to 09/2020 Nurse Assistant /Office Assistant Elite Medical Staffing | City, STATE,
  • Updated and maintained database systems, office files, inventory, and mailing lists.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
  • Executed record filing system to improve document organization and management.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
07/2018 to 01/2020 Nurse Assistant Bethesda Nursing/Rehab Home | City, STATE,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Managed personal care of Ortho patients.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Documented all care actions by completing records and logs in medical software EMR system.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
06/2017 to 12/2017 Debt Collector Agent Credit Control LLC | City, STATE,
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
Education
Expected in 05/2015 High School Diploma | Hazelwood Central High School, Florissant, MO GPA:

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Resume Overview

School Attended

  • Hazelwood Central High School

Job Titles Held:

  • COVID Screener /Nurse Assistant
  • Nurse Assistant /Office Assistant
  • Nurse Assistant
  • Debt Collector Agent

Degrees

  • High School Diploma

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