Role: Incident/Queue Coordinator for the FBI Enterprise Operations Center.
Previous role: Program Management Support/Business Analyst, BMC Remedy Sustaining Application Configuration Maintainer for the Network Management System (NMS) under the Defense Information Systems Network (DISN) Network Management Support Services-Global/Network Engineering Contract (DNMSSG-NEC).
Previous role: Database Specialist/Technical Staff, TRILOGY Program, a project designed to upgrade the FBI IT infrastructure
o Create and update reports, queries, tables and forms
o Accurate and timely creation, update, conversion and printing of various reports for engineers, TRILOGY management and clients.
o Provide Engineering Support
o Assist in developing and updating Site Floor Plans and Interconnect Drawings in Visual Cadd 4.0
o Assist in the preparation of Site Survey Reports
o MS Office Suite technical support
o Document Control
o Maintain equipment inventory in MS Excel and coordinate material deployment efforts
o Monitor deployment schedule in MS Project
Previous role: Analyst/Tester/Programmer - Justice Consolidated Office Network Project (JCON)
Top Secret/SSBI - INACTIVE
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