costumer consultant resume example with 4+ years of experience
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
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- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Worked with HR team to coordinate company events.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
- Created and updated tracking spreadsheets using Software.
- Took messages and provided information about company processes, hours and requirements.
- Managed Type documents and maintained permanent files.
- Drafted copy for documents, social media posts and internal memoranda.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with Job title to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Acted as staff member advocate, encouraging and supporting Job Titles to identify and resolve conflicts.
- Worked alongside global business leader to deploy new training strategies.
- Planned and launched large-scale events that boosted employee participation by Number%.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced clients to available online resources and services to increase convenience.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Called existing and prospective customers to evaluate desires and offer Product or Service options.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
African University College of Communication - Ghana Accra ,
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Resume Overview
School Attended
- African University College of Communication
Job Titles Held:
- Costumer Consultant
- HR Intern
- Client Service Representative
Degrees
- Bachelor Of Arts
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